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How to: Create a prepaid return label

Created:   |   Updated:

If your customer needs to return an item to you, ShippingEasy allows you to purchase and generate a prepaid label, and get it to your customer with just a few clicks. Depending on how many return labels you need, there are a couple places within the app where returns can be created from:

Notes about special case return labels:

  • Amazon returns: Amazon requires that return labels are uploaded to your seller central account. Then Amazon will send the label to your customer. Learn more.
  • International Shipments: it is not possible to create a prepaid return label for an International shipment within ShippingEasy. Learn more about International return shipments.
  • Shipments not listed in Shipment History: prepaid return labels can be created for these shipments from QUICK SHIP > Return Label. Learn more.

Depending on where you are creating prepaid return labels, you will select from the headers below. From there, the steps are to finish and pay are universal and detailed in the following section.

Create return labels for single shipment from SHIPMENT HISTORY

  1. Navigate to the SHIPMENTS tab in the blue menu bar, from any page on your ShippingEasy account. Hover over the tab and select SHIPMENT HISTORY from the drop down.
    Shipment_History_dropdown.png

  2. Once on the SHIPMENT HISTORY page, you can locate a shipment using the options below:
    • Manually scroll through your history. You can adjust the amount of shipments listed per page using the Results Per Page option in the bottom left corner.
      Shipment_History_-_Results_per_page.png
    • use the Shipment History search box or filters - both located to the left of your shipments and pictured below. Learn more about filtering shipments in the SHIPMENT HISTORY page.
    saved_view_shipment_history.PNG
  3. Once you've located the shipment that needs to be returned, click the green arrow icon to the far right of the shipped order, and select Create a Prepaid Return Shipment.shipment_history_orders.PNG
  4. A prepaid return shipment label will be automatically created on the READY FOR PAYMENT page. You will be guided to that same page and a confirmation message will appear briefly at the top of the page, letting you know a return label has been set up for the selected order.

Create return labels for multiple shipments from SHIPMENT HISTORY

  1. Navigate to the SHIPMENTS tab in the blue menu bar, from any page on your ShippingEasy account. Hover over the tab and select SHIPMENT HISTORY from the drop down.
    Shipment_History_dropdown.png
  2. Select one or more shipments from SHIPMENT HISTORY by choosing Prepaid Returns from the Label Actions button. Learn more about prepaid returns.
    shipment_history_prepaid_returns.png
  3. A pop-up message will appear asking you to verify if you want to create prepaid return labels. Verify and continue.
    are_you_sure_prepaid_returns_message.PNG
  4. A prepaid return shipment label will be automatically created on the READY FOR PAYMENT page. You will be guided to that same page and a confirmation message will appear briefly at the top of the page, letting you know a return label has been set up for the selected order.

Create return labels for single shipment from GLOBAL SEARCH

  1. If locating shipments via Global Search, click the Create Prepaid Return Shipment option listed in the Actions box on the right.
    Global_Search_-_Create_Prepaid_Return_Shipment_option.png
  2. A prepaid return shipment label will be automatically created on the READY FOR PAYMENT page. You will be guided to that same page and a confirmation message will appear briefly at the top of the page, letting you know a return label has been set up for the selected order.

 




Once you have created the prepaid return label, navigate back to the READY FOR PAYMENT Page. On there you will see that the address and shipping method for the return label will duplicate from the original shipment by default.
return_label_address_shipping_method_same.PNG

After you have reviewed the order, if there are no further edits to make, follow these steps to purchase the prepaid return.

  1. Click the Finish and Pay button. Doing so will charge the appropriate carrier account for the postage amount of the return shipment.
    finish_and_pay.PNG
  2. The shipment will automatically move to the READY TO PRINT page. Locate the shipment in the "Purchased Labels" box on the left, and click on the green Print button under the status/actions column.
    NOTE: if you have opted to have your return labels emailed to your customers, this step will be skipped. The return shipment will appear in your SHIPMENT HISTORY and your customer will receive an email with their return label attached as a PDF. Learn more.
    purchase_label_print.PNG
  3. A new tab will open in your browser with the pdf file of your label. Click to save or download the label to your computer - depending on your browser, the options will vary.

    Chrome

    SHIPMENTS_-_chrome_save_button.png

    Firefox

     SHIPMENTS_-_firefox_download_button.png


  4. From there, send your customer an email with the label attached. They will need to print the label (which they can do on a desktop laser printer), attach it to the box or envelope and drop it in the mail.

How to: Edit the return

  1. If you chose to edit the shipment, click on the pencil icon under the "Options" column.
    edit_return_label.PNG
  2. You'll be redirected to the READY TO SHIP page. When your edits are complete, click the grey Add to Cart button to review your purchase.
  3. Alternately, select Print Later to purchase without review and send to the READY TO PRINT page.
    add_to_cart.PNG
  4. The edited shipment will now automatically move to the READY FOR PAYMENT page.

How to: Cancel the return

  1. Click the x icon under the "Options" column to cancel the return shipment label.
    delete_prepaid_label_from_RTP.PNG

 

Comments

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  • Avatar
    Carl Gardner

    What if the order is not in Ship Easy? IE the order was drop shipped and now it's heading back to me & I need to print a label for it?

  • Avatar
    Jennifer R. [ShippingEasy]

    That's a great question, Carl!  We offer a workaround solution for that, which is detailed in the following Knowledge Base article: https://shippingeasy.zendesk.com/entries/78848953-How-can-I-create-a-return-label-for-an-order-that-was-drop-shipped-

  • Avatar
    Mark Tracy

    I'm having no success trying to create a USPS return label for a manual order. Two things seem wrong.
    One. I get down to step 7 and all the print/pay/cart buttons are disabled
    Two. Any edit sets the postage to zero.

  • Avatar
    Rachael O. [ShippingEasy]

    Hi Mark,

    It looks like you were successful in creating the return. However, for clarification or in case you were unable to, I wanted to provide some info on a but we have a bug with our "label actions" button on the Shipping History page. If you try to create a return label using the "label actions" drop down button, you may not be able to purchase labels. Instead, you will want to select the arrow to the far right of the order and select the option to create a return label. We are hoping to resolve this issue this week or next week and apologize for the issue.

  • Avatar
    Mark Tracy

    Yes, I hit the bug by trying to use the label actions button, and succeeded by using the alternative at the right edge.

  • Avatar
    Rachael O. [ShippingEasy]

    Mark,

    Glad to hear it! Thanks again for your inquiry - we'll be happy when the bug is fixed, too.




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