FAQs: Prepaid return shipments

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What is a prepaid return label?

A prepaid return label is purchased by a merchant, paid for when printed, and provided to a customer in order to return product back to a warehouse. 

How do I create a prepaid return label?

Take a look at our step by step guide.

How are my customers notified of the return shipment?

You can either download the return label and email it to your customers or opt to have ShippingEasy email your customers directly with the return label. Learn more.

If ShippingEasy emails my customers, will I be able to print the label?

Yes, but the label will not be sent to your print queue after purchase. Rather, you can opt to reprint it from your SHIPMENT HISTORY.

Can I create a prepaid return label for any order in my SHIPMENT HISTORY?

No, only domestic (non-FedEx SmartPost and non-USPS Priority Mail Express) shipments are eligible for returns via ShippingEasy. Learn more about international returns. Also, see our tips for Canadian returns.

Can I create a prepaid return label for a domestic shipment that was dropped shipped?

Yes! Take a look at our step by step guide.

Can I create a prepaid return label for a domestic shipment that is not in my history?

Yes! Take a look at our step by step guide.

When does my USPS prepaid return shipping label expire?

A prepaid return label for a USPS shipment is valid until there is a price change that results in the postage paid being the wrong amount. If a price change occurs before the label is used, the shipment could be delivered with postage due or returned to the sender for more postage.

Since USPS is known to recycle tracking numbers, we recommend using a USPS prepaid return shipping label within 90 days. This should prevent the tracking number from being recycled before the label is used. 

Can I cancel a USPS prepaid return shipping label for a refund?

Yes, a prepaid USPS return label can be cancelled for a refund in ShippingEasy, but it must have been purchased within the last 30 days and never included on a USPS SCAN form. Learn more about cancelling a label for a refund.

How do I resend a return shipment email/label?

On the SHIPMENT HISTORY page, select the order you would like to resend the information for. Then click the Resend/Retry button at the top. From there, Choose Resend Email to myself of Resend Email to my customer.

What do I need to know about processing returns for Amazon shipments?

Amazon has strict guidelines that must be followed. Learn more.

What do I need to know about UPS returns?

UPS offers various return options. Learn more. If you need to cancel a UPS return, you must do so within 24 hours.

Can I create a return label on a Globegistics shipment?

No. Learn more

Can I send a return shipment via USPS Priority Mail Express?

No. Learn more.

Can I get a refund on postage for returned items?

No. Learn more.


Related articles:

How to: Create a custom Email Template and save it to your store
How to: Set different zip codes for my Return and Ship From Postal Code
What is Auto Refund Service?
FAQs: Scan-based return shipments
How does the "create scan-based return for outbound shipment" rule work?


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