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Package Pick up API Error" Invalid telephone number

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I am unable to ever schedule a USPS pickup. Every time it says "Package Pick up API error: Invalid telephone number"

How can I fix this error?

Thanks for your help.

  • Ayana Phillips
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Official Comment

Hi Aryana,
I'm sorry to hear you are having trouble! This is just a settings issue- USPS does need a phone number for you to schedule your pickup.
Here is how to schedule a pickup for USPS, and here is how to verify you have a phone number attached to your "From" shipping address. You just need to add a phone number in Settings> Stored addresses, and then you should be able to schedule a USPS pickup!
Our FAQ on USPS Pickup Requests may be helpful to skim as well.
Please let us know if you have further questions.
Warm regards,
Taylor Painter

  • Taylor P.
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Thanks Taylor - that was the fix for it!

  • Ayana Phillips
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