prestashop not showing any carriers

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thinking i have wasted my time setting up an account with you guys since this isn't working with presta shop v1.7X

if thats the case please let me know so i can cancel your service

thank you in advance

George

Official Comment

Hi George, and thank you for posting to our community!

Our developers believe our app and plugin should work with Presta Shop 1.7.x versions, however if you can tell us more about the problems you are experiencing we may be able to correct those.

Can you tell us at which point in the integration guide linked below, the connection process is failing for you?

How to: Integrate PrestaShop with ShippingEasy

Thanks!

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i did everything on this sheet all the api keys are there the issues im having is that under the carriers tab i dont have any and when i try to add one i look for your module but there is no option for shipping easy so i leave it empty so when i make a test order on my website and get to the shipping part it tells me theres no carriers i read most of the forums that say check your zones and locations 

maybe if you explain to me how this app hooks into prestashop it would help 
is there a carrier i need to add that points to your app?

thanks
George

update : im posting here since i recived an email saying my reply went to an auto responder lol

anyway last night i added a carrier USPS and i was able to create an order that sent it to your website im under the impression that your app would show the customers shipping total based on there address without any intervention on my part am i wrong to assume this?

thanks again 

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Hi George, while the ShippingEasy app is unable to send rates to your store directly, it will display the total shipping cost when you create your shipments and choose your carrier service options.

This link provides an Overview: Create and print a shipping label

And this link explains: How to: Select a carrier and service

You can also use our Browse Rates tool to view rates for your orders. The link below explains more about that option.

What is the Browse Rates tool?

Thank you.

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