One Balance and Carriers | FAQs

ShippingEasy One Balance offers a single account for use with multiple carriers.

Funds for ShippingEasy One Balance cover connected USPS and UPS accounts. Learn more about ShippingEasy One Balance.

ShippingEasy integrates with the following carriers to cover all of your shipping needs:

  • UPS

  • FedEx

  • Globegistics

  • RR Donnelly

  • APC

  • DHL Express and Global

Read through the following frequently asked questions for information and articles pertaining to your specific carrier.

What are my carrier's rates?

ShippingEasy One Balance receives commercial discounts on USPS and UPS rates. View all of our USPS rates in our Rate Tables.

Effective April 11, 2021, customers will enjoy discounts of up to 50% off UPS® Ground shipments, up to 66% for UPS 2nd Day Air® service, up to 65% for UPS Next Day Air® service, and up to 76% off International services on eligible packages

Rates for existing UPS accounts and FedEx will be pulled from the carrier's API. If you have negotiated rates, this will be reflected within ShippingEasy.

ShippingEasy uses standard USPS rates for international shipments. However, you may qualify for discounted international postage if you frequently ship overseas. 

How can I customize my label?

ShippingEasy supports customizing what order information is displayed on USPS, UPS, and FedEx labels. Learn more about customizing shipping labels.

How can I create a return label?

ShippingEasy offers easy prepaid returns for domestic shipments. For more information, take a look at our step-by-step guide.

It is not possible to create a prepaid return label for an International shipment within ShippingEasy.

How do I contact my carrier?

If you need to contact your carrier directly, we have a list of carrier contact information available for your convenience.

If I have a carrier account on another platform, can I use it in ShippingEasy?

No. Accounts owned by a third-party store platform should not be used in ShippingEasy.

ShippingEasy provides a ShippingEasy One Balance account to all subscribers. If you have negotiated your own rates with UPS, FedEx, or DHL Express, you may also connect these accounts to ShippingEasy. Learn more about setting up carrier accounts.

Can I use my existing USPS (Stamps.com) account with ShippingEasy?

This option is not available. Please create a new Stamps.com account in ShippingEasy.

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