DHL eCommerce with ShippingEasy
ShippingEasy supports DHL eCommerce (formerly known as DHL Global Mail) for domestic and international shipments. Customers can generate DHL eCommerce labels and manifests and manage these shipments within ShippingEasy.
Connection Requirements:
Client ID
Username
Password
Pickup Number
Distribution Center
API Key
API Secret
ShippingEasy Cannot Provide API Keys
Contact your DHL eCommerce account manager directly to generate your API keys.
Shipping Requirements:
Dimensions must be included on all DHL eCommerce shipments.
Manifests are required for domestic and international DHL eCommerce shipments.
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Delivery confirmation is required for all DHL services except:
Marketing Parcel Expedited
Packet Priority
Packet IPA
When you configure ShippingEasy to use your DHL eCommerce account, ShippingEasy uses your DHL eCommerce Username and Password to determine which specific DHL eCommerce services are available to your account. If some services are listed but other services are missing, contact DHL eCommerce to verify that your account is correctly configured.
DHL eCommerce Services Available in ShippingEasy:
Domestic
Parcel Expedited
Parcel Plus Expedited
Parcel Ground
Parcel Plus Ground
Bound Printed Matter Expedited
Bound Printed Matter Ground
Marketing Parcel Expedited
International
Packet IPA
Packet Plus
Packet Priority
Parcel Direct Express DDP
Parcel Direct Express DDU
Parcel Direct Priority DDP
Parcel Direct Priority DDU
Parcel Standard
It is required to manifest DHL eCommerce shipments each day. Without a manifest, DHL will not be able to process the shipment.
Separate requests are not necessary to create international and domestic manifests. You can create a manifest from a single request. Multiple manifests will be received back if there are multiple shipment dates, multiple origins, or multiple destination types (international vs. domestic).
Up to 500 shipments can be put onto a single DHL manifest. If there are more than 500 shipments, ShippingEasy will automatically return multiple manifests.
When submitting a manifest request, it will manifest all DHL shipments that have not yet been manifested.
DHL eCommerce Driver's Manifest Shipment Summary
Item |
Description |
|---|---|
1. Soldto # |
DHL account number. DHL will provide this number during account setup. |
2. Pickup # |
The pickup location. DHL will provide this number during account setup. |
3. Customer |
Your name and address information, as stored with your USPS postage account. |
4. Date / Time |
Noted in UTC time. |
5. Processing Facility |
The address where the shipments will be processed. |
6. BOL # |
Bill of Lading. |
7. Shipment Summary |
Details the service selected, quantity of packages included, and weight of total shipment. |
8. To be completed by driver if empty |
Container ID, Container Type, Scan on Pickup, Total Containers. |
9. Shipper Signature & Date and Driver Signature & Date |
Sign and date the bottom of the form before the driver picks up your packages. |
Errors with Manifests Must Be Resolved by DHL
If there is an error with the manifest generated by ShippingEasy and it has been received by DHL eCommerce, you will need to reach out to your DHL account manager for assistance in resolving the issue.
DHL eCommerce labels cannot be canceled within ShippingEasy. If the label has not yet been scanned into the carrier system, your account will not be charged.
Returns are not allowed on DHL eCommerce shipments.
DHL eCommerce does not support APO addresses.
DHL eCommerce supports shipments valued up to $2500. Learn more about DHL eCommerce shipment limitations.
DHL eCommerce does not provide rate quotes. You will not see any cost information on the READY TO SHIP page. Shipments will show a cost of N/A on the READY TO PRINT and SHIPMENT HISTORY pages.
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