3dcart - Integration Not Working - Everything Set Up Properly

 I set up my integration and it says everything is fine but my orders are not syncing.  What could be my issue?
  • Jeannie McGeehan
  • 0 votes
  • 2 comments
  • Answered

Dymo Labelwriter 450 Twin Turbo

 I have the Dymo Labelwriter 450 Twin Turbo printer and I'm not able to print my labels I just purchased because it doesn't offer that size in the drop down ...
  • Allison Thornhill
  • 0 votes
  • 1 comment
  • Answered

store not syncing

 Once again my store is not syncing orders to shipping easy. any suggestions?
  • Jeanine Mulholland
  • 0 votes
  • 1 comment
  • Answered

Why am I not getting the USPS Commercial base rate price on my label?

The rate calculator price is correct, but the label price is higher.
  • Deborah Smith
  • 0 votes
  • 1 comment
  • Answered

Processing. Please wait...

Have the message "Processing. Please wait..." for printing purchased labels. How long? Should the the labels be cancelled? How do you cancel labels at this p...
  • Maggie Meredith
  • 0 votes
  • 2 comments
  • Answered

Not allowing me to purchase postage

Hello, i keep getting an error message (attached a screenshot) not letting me purchase postage, i am trying to purchase 40$ worth of postage and its telling ...
  • Elegance Hair Care
  • 0 votes
  • 1 comment
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Purchase order logo

We have a supplier asking us to place our logo on the purchase order for verification - is it possible to have the company logo placed on purchase orders?

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  • Paul Husing
  • 0 votes
  • 8 comments
  • Answered

Shopify - only some orders go through

Only some of our orders on Shopify go to Shipping Easy and the rest we have to manually write out labels and take it to the post office.  Can you tell me how...
  • scotts24
  • 0 votes
  • 1 comment
  • Answered

3dcart store integration not working

hi, I connected 3dcart store but it does not work. please advise me thanks
  • Jin Y Her
  • 0 votes
  • 1 comment
  • Answered

Canceled Account

I did not need Shipping Easy's services this month, so to avoid being charged, I canceled my account (as that was the only option I saw to not be charged for...
  • Keri McCarthy
  • 0 votes
  • 1 comment
  • Answered

orders disappeared.

In Orders, I had two orders in which I clicked "create shipment," and they didn't disappear and reappear in the Shipments tab as they usually do. Seemed like...
  • Emily Rosenfeld
  • 0 votes
  • 1 comment
  • Answered

Need Warehouse/Bin numbers to be visible to suppliers and need to enable SEARCH by BIN NUMBER on inventory home page

Please refer to my previous post 70494. I don't think it has been resolved. It is very important to be able to have a warehouse/bin/stock number column in "c...

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  • Yan Vilensky
  • 0 votes
  • 3 comments
  • Answered

What is considered a "month" in regards to Shipping Easy fees?

Hi! Does Shipping Easy calculate monthly fees (Starter/basic etc) on calendar month or from start date? If from start date, where do I find that information,...
  • Christiane Wilson-Grove
  • 0 votes
  • 2 comments
  • Answered

opencart 1.5 shippingeasy undefined method

I believe I installed vqMod correctly since it has vqcache. Uploaded the shippingeasy files into correct directory but when I try to enable shipping easy mod...
  • Travis Hatanaka
  • 0 votes
  • 1 comment
  • Answered

Syncing product inventory on eBay and Bigcommerce

Hi there, I sell same product from both on eBay and Bigcommerce with same SKU's. Due to eBay charges the prices in eBay is little higher. So when product is ...
  • Rain Gray
  • 0 votes
  • 1 comment
  • Answered

Address on label not what I entered

I copied and pasted an address. The unit number was "Unit 220". When I printed out the label it said "Unit Habra". (The town is La Habra, so somehow it picke...
  • Lauren Sumner
  • 0 votes
  • 1 comment
  • Answered

change product name?

I would like to add "item name" to printing label, but it's too descriptive, and our customers need privacy.  SKU is also too descriptive.  I see that it's p...
  • Danica Ettle
  • 0 votes
  • 1 comment
  • Answered

Duplicated shipment's tracking # doesn't update on Amazon

When I create a duplicate shipment -- say after canceling the original for using the wrong carrier, the duplicate shipment's tracking number does not get pos...
  • Allen Quach
  • 0 votes
  • 3 comments
  • Answered

How do i see a log of all the postage I purchased?

  • Christine Hernandez
  • 0 votes
  • 1 comment
  • Answered

bundled product indicator on inventory list

need a way to visually indicate when an item is part of a bundle.  Today to determine if a sku is part of a bundle we have to click on it to see the full det...

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  • DJ
  • 0 votes
  • 2 comments
  • Answered

How to manually print a shipping label without creating an order.

As a new user, I would like to know how I can just manually put in a from and to address, and enter the weight of the package to then print a shipping label,...
  • Deborah Smith
  • 0 votes
  • 3 comments
  • Answered

Tracking return buyers or scammer

Is there a program that we can track returning buyers and or scammer?
  • Hanh Pham
  • 0 votes
  • 2 comments
  • Answered

Editing a Label

Hi, I ship food in my boxes, and it's important to let the Fedex drivers & doormen who accept these boxes know that the food is perishable.  One option I hav...
  • Chutney Chefs
  • 0 votes
  • 1 comment
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how to resolve Access denied issue in PHP?

I am writing php code to communicate with ShippingEasy through  ShippingEasy PHP API. I have account in ShippingEasy and have API key and Store API Key. Plea...
  • SUFFIX
  • 0 votes
  • 3 comments
  • Answered

4x5 Label printed too small with additional info at bottom

Hi - I have been printing with you guys for a couple of years.  Usually, things go smooth.  Today, I printed a single 4x5 and it was about 75% of that size a...
  • Drake
  • 0 votes
  • 1 comment
  • Answered

Endicia USPS (First Class) Automatically Suspends if Balance drops below $200

Does anyone know why? I call up Endicia and they say if my balance dips below $200, the account turns inactive. I then have to call up Endicia or Shippingeas...
  • Allen Quach
  • 0 votes
  • 3 comments
  • Answered

LABEL FAILED

I've just signed up with your service and am trying to process my first shipment.  It keeps erroring out with the message listed below.     This is the error...
  • Aimee Neff
  • 0 votes
  • 1 comment
  • Answered

Labels are printing twice!

My labels from my Dymo 4xl are printing twice using shipping easy, and i'm not sure why or how to change this!! It's never happened before! Thank you!
  • Deb Stewart
  • 0 votes
  • 1 comment
  • Answered

Paypal orders stopped being synched to my shippingeasy

My Paypal store WAS being imported into my orders section and it stopped doing this several weeks ago. Nothing I have tried can get the new orders to appear
  • Susan Mesick
  • 0 votes
  • 5 comments
  • Answered

Cannot log in - Did not receive confirmation email - Getting extremely frustrated

Good afternoon. I signed up for a free trial last night and am concerned there was a typo in my email address as I never received a confirmation email and no...
  • Michele Menta
  • 0 votes
  • 3 comments
  • Answered