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Error message while trying to reconnect Paypal
I have tried for several days to get my account to resync to paypal after it had been working. It will not reconnect. I tried archiving it and restarting....
USPS status changed to "In Transit - Visible Damage" in ShippingEasy
We shipped a USPS priority package last week USPS via ShippingEasy. It arrived at its destination with status "Delivered, Front Door/Porch." ShippingEasy shi...
Why is my postage balance tied to international and expedited shipping, and separate from domestic shipping balance?
Maybe I am missing something here, but I purchased $200 of postage on Aug 22. I had $130 in my balance, but I was unable to send a domestic first class post...
First Class questions
I'm a new shipping easy customer. We are currently on the free Starter plan.
Is it possible to print a label without the Shipping Easy logo on it? That log...
Adding a new order manually
Im trying to enter my info for a shipping label manually but when I enter it, there is no save button so Im not able to print my posatage
I lost all of my "Ready to Print" labels.
Hi there!
So I had done all of my Ready to Purchase, and purchased all of my shipping labels, and then when it took me to Ready to Print, all of my orders we...
I signed up for Starter Plan but am on a Free Trial
Hello,
I selected Starter Plan when signing up but now my account is on a Free Trial. This would be fine but it means I can't integrate my store with Presta...
Shipments Missing From Shipment History
I have a couple of international shipments that do not show up in my Shipping History. How do I get them to show up? This has never happened before. I th...
Shipments Missing From Shipment History
I have completed 2 international shipments within the past week, one of them being yesterday, the other being on 8/28. Neither of them show up in my shippin...
Postage problem
Twice in the last few months I have calculated the exact amount of postage i needed to buy to complete my shipments so that I would have a zero postage balan...
delete address
how do I delete bad contacts from the address book?
Address Book
How do I delete contacts from my address book?
Woo Commerce : Update of tracking number
I integrated my Woo Commerce store with shipping easy. The problem is that the tracking number and method of shipping appears as an "order note" in Woo inste...
Categorizing Non-Seller SKUs
Hi,
I was wondering if a feature could be created so that SKUs/Items can be marked after a certain amount of times where it has not sold. (i.e. if the SKU ha...
Add order number to Canada (International) Labels
The order number shows on some other International labels under the invoice field, but there's no such field on Canada labels.
Since order number is on all o...
Tracking Link is Broken
The USPS tracking link in my test email is malformed and will not allow the customer to track the package.
Please see screen share link below.
https://www.sc...
Best postage scale with USB data transfer?
I am interested in integrating a postage scale with ConnectEasy. It seems like you need to get a scale that has a USB data transfer feature for this to work...
Woo Commerce : Item Description is unclear
My customer recently transferred from Shopify into Woo Commerce.
I used to have an Item description looking like :
Urban Step gray 38 medium
I now have the f...
Cannot Sign In
I have been trying to log in to my ShippingEasy account for weeks and encounter the same error each time.
This page isn’t working
app.shippingeasy.com redir...
Won't connect under Integration
I'm trying to set up ShippingEasy with my woocommerce and it will not connect. Actually it says it's been disconnected and I need to reconnect but I never sa...
Is it free as long as I'm under 50 a month?
I can't seem to find a clear answer on this anywhere. Is the account free as long as I ship under 50 a month?
Thanks!
Nancy
Connecting a Woocommerce store fails
I'm trying to setup my Woocommerce store with ShippingEasy and as soon as I click save after entering the store type of Woocommerce and the url of my secure ...
Bug: Orders can Only be Synced Once with the new WooCommerce REST API Integration
With the new WooCommerce "Direct Integration" using the REST API, once an order has been sent by WooCommerce once, WooCommerce won't send it again.
This will...
Seperating Sales by Store
Hello,
I was wondering if there was a way or if a component can be made so that you can seperate sales of each SKU by store? (i.e. Amazon, eBay, Walmart etc....
I am unable to access my account in order to update credit card information, etc.
Anytime that I try to login it fails with an error stating "Too many redirects". I have cleared my cookies and used different browsers and nothing seems to ...
The Certified Intermediary’s account does not have enough postage balance
This is the second time I've received this error this year. The first time I had a a few dollars in my account and this error wiped out my account and I end...
Return Label cancelled but customer uses it
cancelled the return label since customer didn't return item in return window of 15 days, but got the item back almost a month back, using same label.
How ...
Unable to sync WooCommerce Orders (WP version 4.8.1)
ShippingEasy says my orders have been synced, but they are not appearing. My plugin says that it has not been tested with my current version of WordPress. It...
USPS Scan Form button missing? And Label format problems
Ok, so brand new user here.
First off I had trouble with my label formats. I didn't realize prior to buying labels that I must adjust label printing setting...
Postage isn't showing up
I'm trying to ship a package and it won't let me follow through. It says no postage. I looked and there's postage in the first class mail one. is there a w...