I have updated my physical address so I can select the USPS local pick-up option. The next business day has also been selected, but I still am receiving an error when this option is selected. The error appears on my Shipping History option. What other steps are needed to request a USPS pick-up? I have followed the tutorial from Shipping Easy.
BTW - I am a new customer just trying out the service. It would be better customer service if the first 30 days at least offered live chat. I want to use a company's services before committing to a paid plan.... like test driving car.
USPS Pick-up Option Error
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Hello Tammy - Thanks for reaching out to us.
It looks like you have a couple Stored Addresses in your account and one of these is still missing a phone number. I believe that adding a phone number to the address marked with the "star" will correct the error you're seeing.
You can update your addresses by:
Doing this will ensure you have the option to use USPS Pick Up service regardless of which address you ship from.
Just in case you haven't been across this guide, it also provides helpful troubleshooting tips for correcting problems with scheduling USPS pickups:
On the side note you raised, we certainly encourage trialing out ShippingEasy. However, it's important to trial the plan which best fits your company's needs (just like test driving the specific model of car that you are considering purchasing).
Our free Starter plan is a bare bones plan that helps small business get off the ground without significant overhead. It is not, however, intended as a "trial account" as it lacks many of the tools that a larger business would require. As the plan can be used free of subscription costs for life, we're unfortunately not able to offer one-on-one support.
On the other hand, all of our paid accounts provide access to email, chat, and phone support, as well as one-on-one training to help you familiarize yourself with ShippingEasy. In addition, they host a suite of tools designed to support a more sophisticated shipping team. To get a better idea of the plan differences, take a look at this side by side comparison. If you believe that one of our paid subscriptions is a better fit for your expected volume, you may reach out to our sales team at 1-855-202-2275 to inquire about what trial options are currently available.