USPS Did Not Pick Up Package | Troubleshoot

ShippingEasy provides the option to schedule a USPS package pickup when creating a shipment. Learn more about USPS package pickups. Of course, when your package is not picked up, it is a frustrating experience.

One thing to keep in mind is that the mail carrier may not be required to pick up packages from a location that does not have mail to deliver to that address. To find out, contact your local Postal Service Consumer Affairs office.

On occasion, you will have done everything right and the pick up will still fail. When that happens, we will alert you on the SHIPMENT HISTORY page with a Pickup Request Failed notice next to the order. Hover your mouse over the message to see the error.

If you are still experiencing trouble getting your packages picked up, here are a few troubleshooting steps to try:

Is the Ship From address a PO Box?

USPS can only pick up a package from a physical location. If your business' Ship From address is a PO Box, USPS will not be able to pick up your packages.

Did you advance the ship date to the next available pickup day?

Package pick up can only be scheduled for the next available pickup day. If you see a message such as NOTE: Pickup only offered if ship date is 10/29, then you'll need to select the specified date on the pickup calendar.
pickup only offered after date.PNG

Did you check the option to Request a Pick-Up?

Checking this option tells ShippingEasy to send the pickup request to USPS.
request a pickup.PNG

Does SHIPMENT HISTORY display the shipment as scheduled for pickup?

When a pick up is successfully scheduled for a package, we'll display a message in your SHIPMENT HISTORY confirming the pending pickup.
pickup_confirmation_scheduled_message_shipment_history.png

Do you have a phone number saved to the SHIP FROM ADDRESSES used as the return address?

An error message will be displayed on the SHIPMENT HISTORY page if no valid phone number can be found.

USPS requires a phone number in order to provide the package pick up service. You'll need to save this phone number by going to SETTINGS >> SHIP FROM ADDRESSES. Click the address that you use for USPS shipments and add a valid phone number.
ship_from_edit_address_without_phone_number.png

Click the "Edit Address" button:
edit_address_button_ship_from_address_no_phone.png
Add the phone number and click "Save Addresses".
save_addresses_in_ship_from_address.png

Future labels will have this phone number associated with the pickup request.

If your pick up failed due to an invalid phone number or other address error, you can correct the issue and generate a new label on the SHIPMENT HISTORY page.

Did USPS and/or Stamps.com receive your pickup request?

If the scheduled pickup is free from the above errors, follow the steps below to confirm the pickup request was received by USPS and/or Stamps.com.

  1. On the SHIPMENT HISTORY page, locate the order with the scheduled pickup and hover the mouse over the icon in front of the words Pickup Scheduled. An info-bubble with appear with the pickup confirmation number in it.
    pickup_confirmation_scheduled_message_shipment_history.png
  2. Access USPS Schedule a Pickup tool and select Make changes to a Scheduled Pickup in the upper-right quadrant.
  3. Enter the corresponding information and click the Edit Pickup button.
    • If the confirmation number is recognized, USPS has received the pickup request. You can call 1-800-ASK-USPS (800-275-8777), or your local Post Office for further information.
    • If the confirmation number is not recognized by USPS, follow the next two steps to confirm the pickup request was received by Stamps.com.
      1. Log into the corresponding Stamps.com account.
      2. From there, navigate to the History tab and select Schedule a USPS Pickup from the drop-down:
        stamps_schedule_usps_pickup.png
      3. There you will find a list of your recently scheduled pickups:
        list_of_scheduled_package_pickup.PNG

 

If you have problems that require extra assistance, please reach out to our team.

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