Thanks, Jacen.

Here are screenshots of the order:

I selected the "Well Health" address as the ship from address when I created the shipment. But the email was sent out with the PROCORE name as the alias. On a subsequent shipment, I changed the default address at the account level to Well Health and that caused the email alias to show Well Health. I understand that the default ship from address can also be changed at the store and user level but I haven't investigated how that would affect this issue.

On a side note, in my use case it would actually be most helpful to be able to set the email alias at the account level independent of the ship from address. Or have the emails actually be sent from my accounts via stmp.

Thanks for your help.

Hi Sam, thanks for the reply.

I checked with our Product Team on this and they explained that the From Business Name on a shipping confirmation email is set from the Store's address, not the shipment's Ship From address. 

Based on our logs, at the time the shipment was generated, your store address had Procore as the default store address. Once the default store address was changed to the Well Health name later, that would have then applied to subsequent orders.

In regards to setting the email alias at the account level, however, our community has considerable influence on the course of our development. The more interest we see for certain features or integrations, the more likely they will be added to our app.

Would you consider reposting your specific needs for that to our Feature Requests forums? These are monitored by our CEO and Product Team and used to prioritize future development work.

We look forward to seeing you in the Feature Request forum and taking an active role in helping to shape ShippingEasy!

Thank you and happy shipping!

Hmm, it's hard to imagine the use case where that would be the desired behavior, but I suppose it must exist. It's a feature not a bug, right? I'll post in the feature request forum. Thanks for getting back to me.