Orders & Importing FAQs

Why am I missing orders on the ORDERS page?

If you have been filtering your orders on the ORDERS page, filters that are applied do not automatically reset when you navigate away. This helps you pick b...

How can I view my assigned unshipped orders?

Orders can be assigned to specific users when your shipping team uses multiple user logins. This provides the option to filter unshipped orders to show all ...

Do you have a way to flag orders containing out-of-stock items?

Yes, there are a couple of ways that you can flag your orders that contain out-of-stock items. With both solutions, you will want to begin by updating your ...

Why doesn't the "Sync" button work?

Certain store platforms are not affected by clicking the manual Sync option in ShippingEasy. This is because orders are pushed through to ShippingEasy inste...

Combine and Split Orders | FAQs

If you have multiple orders that are all shipping to the same address, you can combine them into a single shipment to save time and money. If you need to se...

Batching Labels and Shipments | FAQs

Batching is the process of selecting two or more orders from the ORDERS page that share the same shipping selections and printing labels for them all at one...

Why did my automatic order download get turned off?

If your account has been idle for 21 days on our Starter plan or 14 days on one of our paid plans (Basic and above), we will turn off the automatic order do...

What should I do about order weight if it is not included on my store?

A few of the store platforms that integrate with ShippingEasy do not offer the option to set up the item weight on your store. Additionally, it can be a lot...

How long does it take for my orders to download after I have added my store?

For most store platforms, order download starts immediately after you have added a store. As orders are downloaded, ShippingEasy validates each order's addr...

Edit Orders in Store - Changes that Update to ShippingEasy | FAQs

There are a few ways that ShippingEasy can update your orders after they sync. Support for order updates depends on the type of change and the store platfor...