I will be packing my orders and getting them ready to ship each day for the next 4 days, with all of the packages shipping on Tuesday, since Monday is a postal holiday. If I enter a future shipping date, when will the tracking number be sent over to Amazon for these shipments? I did a batch with the date of 2/16 almost half an hour ago, and they are still showing as open orders on my Amazon page, so does that mean they won't be entered on my Amazon account until Tuesday??
Normally I would have just entered the shipping date as today, and then not sent the packages until Tuesday. However, my post office girls really like the scan form I've started using, and I wasn't sure if I would be able to do a scan form on Tuesday for all of my shipments over a period of 4 days (today, Saturday 2/13 thru Tuesday 2/16). I have a feeling I would not be able to do this.
However, since getting paid by Amazon is based on entering the tracking number, I do not want to wait until Tuesday to have all of the tracking numbers sent over there.
What are my options? Should I just do each day's shipments with each day's date, and then print a scan form at the end of each day, thereby needing to turn in 4 scan forms on Tuesday?
Thanks for helping me figure this out,
Sharon
Hello Sharon - Thanks for reaching out to us.
It's your choice when ShippingEasy updates your store. This is configured within your Stores & Orders settings, on a Store by Store basis. The options are either:
By default, ShippingEasy will send the tracking information to your store when you purchase a label. Reviewing your store settings, I see that is how your account is currently set up.
In general, Amazon requires that you mark your orders as shipped on the day that the package actually enters the mail stream. Once Amazon receives the tracking information, the clock starts ticking (so to speak) on when delivery should be expected.
You can learn more in the following articles:
Regarding the delay, Amazon imposes a throttle on third-party APIs. This means that they limit how often we can communicate with your Amazon store. As a rule, we will not send information more than once every 20 minutes.
If you're concerned that ShippingEasy's update was unsuccessful, you can filter your shipped orders for those that failed to update to your store. Then resend the update. I recommend applying this filter at least 30 minutes after you expected the orders to update, just to be sure that there wasn't a delay in either server.
These articles have more information:
As for SCAN forms, these must be printed on or before the Ship Date. If you have post dated your labels until Tuesday, then you can print your SCAN forms on Tuesday (or sooner).
There are a lot of nuances to SCAN forms, so I recommend looking over this article for more information:
I hope this helps some! Feel free to post follow up questions in the comments below.
I'd like to also note that your current subscription comes with one-on-one support via email, chat, or phone. You'll see links in the top left corner of the app. Although we do not have chat or phone support available on weekends, sending us a message will ensure you get a prompt response on Monday mornings.