can i just say, first, spending 10 minutes on your website trying to find customer support, is unacceptable, and makes me what to cancel your service altogether and just use a different website for my shipping.

secondly, you had a bug on your website last wednesday night, where your website was down for an hour. i generated labels right after this, which i paid for, and was then unable to print do to error on your website. i then "duplicated" all 11 shipments and was able to successfully generate and print a second label for all 11 orders. i tried to cancel and get refunded for the original 11 labels, but keep receiving this error message:

There were problems cancelling some shipments:
Order #108473: shipments in a state of 'Label Failed' cannot be cancelled.
Order #108472: shipments in a state of 'Label Failed' cannot be cancelled.
Order #108470: shipments in a state of 'Label Failed' cannot be cancelled.
Order #108469: shipments in a state of 'Label Failed' cannot be cancelled.
Order #108468: shipments in a state of 'Label Failed' cannot be cancelled.
Order #108471: shipments in a state of 'Label Failed' cannot be cancelled.
Order #108474: shipments in a state of 'Label Failed' cannot be cancelled.
Order #108475: shipments in a state of 'Label Failed' cannot be cancelled.
Order #108476: shipments in a state of 'Label Failed' cannot be cancelled.
Order #108477: shipments in a state of 'Label Failed' cannot be cancelled.
Order #108446: shipments in a state of 'Label Failed' cannot be cancelled.

. id like a refund on this orders, associated with email: jacki@thegoddessline.org or please call 800-688-7172 (my direct customer service line)