What sort of help and support do you offer?

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At ShippingEasy, our solution works right out of the box. We also understand that questions come up - and we have an answer for all of them! We back our application with online tools and a team of solution-focused Support representatives.

Our extensive Knowledge Base and FAQ is here for you 24/7.

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Our Support representatives can help find answers and solutions.

If you can't find your answer or don't know where to start, our Support team is here to help. Though, the options available depend on your subscription plan.


We also host a Community forum, moderated by our Support team representatives, and encourage everyone - especially our FREE subscribers - to post their support inquiries there. Learn how to participate in our Community.

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Paid subscribers (on the Basic and above plans) will see links to email, call, or chat in the upper left corner in app.
What is my plan type? Find out.


Our daily support hours, including special holiday hours, are shown on the calendar below:


Related articles:

How do I share my feedback with ShippingEasy?
What is the best way to monitor my Support Center posts and support requests?
What is my plan and current label use?
What is included in my plan?
ShippingEasy Quick Start Guide


Article is closed for comments.

  • Avatar
    Neal Nelson

    I am a new user and I am finding it difficult to use your support options.  It would be nice to talk to someone.

    I sent a package with Quick Ship to my sister and she got an invoice.  Why did this happen?  How do I use your service to just ship a package? 

    Thanks,  Neal

  • Avatar
    Jennifer R. [ShippingEasy]

    Hi Neal - Welcome to ShippingEasy! It looks like you've taken advantage of our free Starter plan. Unfortunately we're not able to offer one-on-one email, chat or phone support on this plan. However, we provide a Community forum that's actively monitored by our Support Team.

    You can find links to the Community at the header and footer of any page of our Support Center.

    We provide quick directions for participating in the forums in this thread: How can I post to the forum? 

    You may also find the information in these guides helpful:

    Would you please re-post your questions about the shipment you processed to our Questions & Answers forum? It will help our team to understand who sent her the invoice, as well as what claims the invoice made.

  • Avatar
    Tony Loft

    How can I set up the Amazon Merchant Fulfillment API, so I can use Shipping Easy and pay for shipping with my Seller Account?

    Thank you,


  • Avatar
    Jennifer R. [ShippingEasy]

    Hello Tony - Thanks for reaching out to us! 

    ShippingEasy provides more details about our Amazon integration in this guide:

    If you want to pay for shipping with your Seller Account, this option is available for any Amazon Prime shipments. You can read more about using ShippingEasy with Amazon Prime in this guide:

    You may also find the answers in these articles helpful:

    If you've already registered your ShippingEasy account, please reach out to our team via the links in app or post your follow up questions in our Questions & Answers forum.

    If you haven't registered an account yet, our Account Executives can provide further assistance with account setup. Please find their contact information here.

  • Avatar

    Hi, I tried to connect my Magento Community store with Shipingeasy but it doesn;t work. Could you please provide me guides and information on setting up a Magneto Community store with shippingeasy?

  • Avatar
    Jennifer R. [ShippingEasy]

    Hi Sophie - Thanks for your post!

    We have quite a few Magento resources. I recommend starting with this one:

    Then peruse our FAQs for more details about common issues and questions:

    If you have additional questions, I recommend that you post in our Community Forums. Click here to navigate there.

  • Avatar

    Hi, Jennifer, 

    Thanks for the reply!

    I kept getting an error message - There was an error connecting to your store !

    Followed the instructions and tried many times and still cannot get shippingeasy connect to my Magento store.

    I wonder your people can help me connect my store if I use a paid service?

    Please let me know again. Thank you very much!!

  • Avatar
    Jennifer R. [ShippingEasy]

    Hello Sophie - Please start up a thread on our Community Forums. Our Support Team monitors and responds to these threads. They should be able to provide you with some specific advice.

    Here is more information about participating in the Community Forums:


  • Avatar
    Andrea Baker

    I accidently deleted my account and need to reactivate it. How would I go about doing this?

    Thank you,

    Andrea Baker

  • Avatar
    Jennifer R. [ShippingEasy]

    Hello Andrea - Thanks for reaching out! Please email us at and include the email address your account was registered to. Our team should be able to reactive it for you!

  • Avatar
    Sarah Manrriquez

    My login info refuses to let me login to my actual account....but it will let me login to support. I have no idea why this is happening, but i'm on a time crunch for work and need help.

  • Avatar
    Jennifer R. [ShippingEasy]

    Hello Sarah - I'm sorry to hear that you've been unable to login! Would you please see if the tips in these articles can help?

    If you're still not able to login, please email us at Our Support Team should be able to assist. Thanks!

  • Avatar
    Jennifer R. [ShippingEasy]
    NOTICE: This thread has been closed for comments. If you have questions, please post them to our Community forum, where you will receive a response from our team of Support representatives. Learn more about posting in the forum.
    Edited by Jennifer R. [ShippingEasy]

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