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What sort of help and support do you offer?

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At ShippingEasy, our solution works right out of the box. We also understand that questions come up - and we have an answer for all of them! We back our application with online tools and a team of solution-focused Support representatives.

Support services vary by plan, as outlined below. What is my plan type? Find out.

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There's much more to ShippingEasy Support than what can be summed up in a simple graphic!

Read on to discover how ShippingEasy is here to help - whether it's your first day at ShippingEasy or years down the road.

ONLINE SUPPORT:

Our extensive Knowledge Base and FAQ is here for you 24/7. When you need extra assistance, our Support representatives can help you find answers and solutions.

KNOWLEDGE BASE:

help_center_blue_tab.PNG Search our Knowledge Base without leaving the ShippingEasy application!
In the lower right corner of the app, click the [ (?) Help Center ] tab to access our
Quick Start Checklists and Frequently Asked Questions, brimming with expert articles.

COMMUNITY FORUMS:

We host a Community forum, moderated by our Customer Success team representatives. We encourage everyone - especially our FREE Starter subscribers - to post their support inquiries there. Learn how to participate in our Community.

LIVE SUPPORT: 

If you can't find your answer or don't know where to start, our Customer Success team is here to help.

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Paid subscribers (on the Basic and above plans) will see links to CALL, EMAIL, or CHAT in the top left corner in app.

What is my plan type? Find out.

Click here to see our Daily Support Hours and Special Holiday Hours.
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CALENDAR OF LIVE SUPPORT HOURS


IMPLEMENTATION SUPPORT:

We're dedicated to helping businesses of all sizes succeed with ShippingEasy's platform of solutions:
Shipping, Inventory Management, and Customer Marketing.

TRAINING WEBINARS:

We host live training webinars several times a week. These are designed to engage new users with ShippingEasy's essential features. Register for a live webinar.

A recorded training webinar is available for those who cannot attend a live session. Watch it now.

1-on-1 ONBOARDING with SHIPPING SPECIALIST:

Paid subscribers (on the Basic and above plans) have access to one-on-one setup and configuration with a product specialist. Unfortunately these services are not available to the free, Starter plan.

What is my plan type? Find out.

Immediate shipping set-up and configuration:

For online sellers ready to get started and ship orders. On a 15-30 minute one-on-one call, a shipping specialist will help set up your account with you and walk through printing your first label. Schedule a call.

Premium shipping set-up and configuration:

A more advanced set-up with a senior Customer Success Advisor. Ideal for online sellers shipping >1K orders per month with multiple stores, users and locations. Schedule a call.

Inventory management set-up and configuration:

For existing ShippingEasy users who have added Inventory Management to their subscription and are ready to set it up. A 20-30 minute one-on-one call with an inventory specialist. Schedule a call.

Customer marketing set-up and configuration:

For existing ShippingEasy users who need help with their Customer Marketing set-up. A 20-30 minute one on one call with an implementation specialist. Schedule a call.

1-on-1 OPTIMIZATION with DEDICATED CUSTOMER SUCCESS ADVISOR:

Select, Premium, or Enterprise plan subscribers have a dedicated senior Customer Success Advisor. These experienced shipping specialists will take the time to understand your business' needs. Then use this learning to help optimize your ShippingEasy account.

Dedicated Customer Success Advisors will reach out to new accounts upon registration and periodically check in. If you think you qualify for a dedicated Customer Success Advisor, but don't have their contact information, please reach out to ShippingEasy's live Customer Success team.

What is my plan type? Find out.

 


Related articles:

How do I share my feedback with ShippingEasy?
What is the best way to monitor my Support Center posts and support requests?
What is my plan and current label use?
What is included in my plan?
ShippingEasy Quick Start Guide

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

Comments

Article is closed for comments.

  • Avatar
    Neal Nelson

    I am a new user and I am finding it difficult to use your support options.  It would be nice to talk to someone.

    I sent a package with Quick Ship to my sister and she got an invoice.  Why did this happen?  How do I use your service to just ship a package? 

    Thanks,  Neal

  • Avatar
    Jennifer R. [ShippingEasy]

    Hi Neal - Welcome to ShippingEasy! It looks like you've taken advantage of our free Starter plan. Unfortunately we're not able to offer one-on-one email, chat or phone support on this plan. However, we provide a Community forum that's actively monitored by our Customer Success team.

    You can find links to the Community at the header and footer of any page of our Support Center.

    We provide quick directions for participating in the forums in this thread: How can I post to the forum? 

    You may also find the information in these guides helpful:

    Would you please re-post your questions about the shipment you processed to our Questions & Answers forum? It will help our team to understand who sent her the invoice, as well as what claims the invoice made.

    Edited by Jennifer R. [ShippingEasy]
  • Avatar
    Tony Loft

    How can I set up the Amazon Merchant Fulfillment API, so I can use Shipping Easy and pay for shipping with my Seller Account?

    Thank you,

    Tony 

  • Avatar
    Jennifer R. [ShippingEasy]

    Hello Tony - Thanks for reaching out to us! 

    ShippingEasy provides more details about our Amazon integration in this guide:

    If you want to pay for shipping with your Seller Account, this option is available for any Amazon Prime shipments. You can read more about using ShippingEasy with Amazon Prime in this guide:

    You may also find the answers in these articles helpful:

    If you've already registered your ShippingEasy account, please reach out to our team via the links in app or post your follow up questions in our Questions & Answers forum.

    If you haven't registered an account yet, our Account Executives can provide further assistance with account setup. Please find their contact information here.

  • Avatar
    Sophie

    Hi, I tried to connect my Magento Community store with Shipingeasy but it doesn;t work. Could you please provide me guides and information on setting up a Magneto Community store with shippingeasy?

  • Avatar
    Jennifer R. [ShippingEasy]

    Hi Sophie - Thanks for your post!

    We have quite a few Magento resources. I recommend starting with this one:

    Then peruse our FAQs for more details about common issues and questions:

    If you have additional questions, I recommend that you post in our Community Forums. Click here to navigate there.

  • Avatar
    Sophie

    Hi, Jennifer, 

    Thanks for the reply!

    I kept getting an error message - There was an error connecting to your store !

    Followed the instructions and tried many times and still cannot get shippingeasy connect to my Magento store.

    I wonder your people can help me connect my store if I use a paid service?

    Please let me know again. Thank you very much!!

  • Avatar
    Jennifer R. [ShippingEasy]

    Hello Sophie - Please start up a thread on our Community Forums. Our Customer Success team monitors and responds to these threads. They should be able to provide you with some specific advice.

    Here is more information about participating in the Community Forums:

    Thanks!

    Edited by Jennifer R. [ShippingEasy]
  • Avatar
    Andrea Baker

    I accidently deleted my account and need to reactivate it. How would I go about doing this?

    Thank you,

    Andrea Baker

  • Avatar
    Jennifer R. [ShippingEasy]

    Hello Andrea - Thanks for reaching out! Please email us at support@shippingeasy.com and include the email address your account was registered to. Our team should be able to reactive it for you!

  • Avatar
    Sarah Manrriquez

    My login info refuses to let me login to my actual account....but it will let me login to support. I have no idea why this is happening, but i'm on a time crunch for work and need help.

  • Avatar
    Jennifer R. [ShippingEasy]

    Hello Sarah - I'm sorry to hear that you've been unable to login! Would you please see if the tips in these articles can help?

    If you're still not able to login, please email us at support@shippingeasy.com. Our Customer Success team should be able to assist. Thanks!

    Edited by Jennifer R. [ShippingEasy]
  • Avatar
    Jennifer R. [ShippingEasy]
    NOTICE: This thread has been closed for comments. If you have questions, please post them to our Community forum, where you will receive a response from our team of Support representatives. Learn more about posting in the forum.
    Edited by Jennifer R. [ShippingEasy]


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