Hi Kim,

Sorry for the late response, and for the failed label! Typically these can be retried and corrected, depending on the cause of the failure. After checking your account, I noticed one UPS label was printed on Friday, so it looks like you may have been able to correct the problem after all.  However, since you are on a paid plan, if you see this occur again, please feel free to contact us directly via email, chat or phone using the links on the top left of your account. . 

Thank you and happy shipping!