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What happens if I click 'retry' when a label has failed?

Created:   |   Updated:

From time to time, a label will fail to generate. In other words, the shipment did not process. You are not charged if a "Label Failed-Retry" message appears.  

You can find the record of the failed label on the READY TO PRINT and SHIPMENT HISTORY pages.  
 
Clicking the Retry button will return the label to the READY TO SHIP page. Before opting to Retry, click the LABEL FAILED message to learn more about what caused the error.

READY TO PRINT:

Select "Retry" and the label will return to the READY TO SHIP page for you to retry.

SHIPMENT HISTORY:

Select "Retry" and the label will return to the READY TO SHIP page for you to retry.


Related articles:

How do I reprint a label?
How do I create a duplicate label?
What label sizes should I print with?
Do my labels print in a particular order?

 

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