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What happens if I click 'retry' when a label has failed?

Created:   |   Updated:

From time to time, a label will fail to generate. In other words, the shipment did not process. You are not charged if a "Label Failed-Retry" message appears.  

You can find the record of the failed label on the READY TO PRINT and SHIPMENT HISTORY pages.  
 
Clicking the Retry button will return the label to the READY TO SHIP page. Before opting to Retry, click the LABEL FAILED message to learn more about what caused the error.

READY TO PRINT:

Select "Retry" and the label will return to the READY TO SHIP page for you to retry.

SHIPMENT HISTORY:

Select "Retry" and the label will return to the READY TO SHIP page for you to retry.


Related articles:

How do I reprint a label?
How do I create a duplicate label?
What label sizes should I print with?
Do my labels print in a particular order?

 

Comments

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  • Avatar
    Chris

    I would like someone to work on the labels that failed. As attached you can see I get these messages all the time. Most of the time they are saying the company name is too long, or the customer's phone number is not enough digits. I would LOVE for it to not get to this screen before it told me that. Why can't it tell me in the ready to ship screen like it does sometimes for company names or even the address can't be verified. (picture 4) Its a pain in the butt to have to go back and re put in the package information when these items have already been done in a batch. Please help fix this!! Thanks



  • Avatar
    Jacen P. [ShippingEasy]

    Hello Chris, and thank you for posting to our support center.

    While our Ready to Ship page should alert you to company names that are too long, unfortunately it does not currently provide an alert about invalid phone numbers.

    Normally you will see a red alert triangle listed on the Batch header in your pending Shipment queue, and also on the specific order within the batch. The link below illustrates what those alerts will look like.

    Overview: Pending Shipment Queue on the READY TO SHIP page

    I will be happy to mention your needs for an alert for invalid phone numbers, to our Product Management team. I also encourage you to post in our Feature Request Forum:

    Feature Requests - Shipping: Orders, Labels & Shipments

    Our community has considerable influence on the course of our development. The more interest we see for certain features or integrations, the more likely they will be added to our app.

    We look forward to seeing you in the Feature Request forum and taking an active role in helping to shape ShippingEasy!

    Thank you.

    Edited by Jacen P. [ShippingEasy]

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