Ever since the conversion, I get a blue screen after log in saying my account is still being converted. I had received an email days ago saying it was finished. I cannot ship or see my postage balance. Help!
Can’t log in since conversion
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Id also like to add that I just had my husband try to log on from his work computer in another city and he is also getting the same blue screen above.
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Hello Crystal!
Thanks for your reply and the screenshot. I have reached out to you via email to see if we can find out why this screen is appearing for you. Please keep an eye out. Let me know if you don't see my message.
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Hi Crystal!
Thanks for posting to our community.
I'm so sorry you are seeing issues with the account login. I did test that from my end and I am seeing the conversion completed. I was able to login and see an $8.27 postage balance for Stamps.
What browser are you currently using? If you are not using Chrome, would it be possible for you to test the same login with this browser type?
Also, another thing I would recommend is to try clearing the cache to see if the page will display properly. You can follow the instructions on the link below to see if that helps:
What if a page not displaying correctly?
If you are still seeing issues, would it be possible to get a screenshot of that error page here in this post? Just make sure you hide/black out any personal info. Thanks!