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Shipping Easy not Working with Bigcommerce

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I'm trying out the free version of the Shipping Easy software but there seems to be a problem setting it up. A Bigcommerce rep tried to help me but couldn't resolve the issue.

The problem is that when I add a new store and put in my store URL, it get a "invalid address" message. I'm following the directions that Shipping Easy has in this article https://support.shippingeasy.com/hc/en-us/articles/203084869-How-to-Integrate-your-BigCommerce-store-with-ShippingEasy-step-by-step-guide-with-pictures-

but it just will not accept the URL address. Does anyone know what the issue could be? It seems like such an easy process to set it up but it just will not work.

  • Matt Dickinson
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Official Comment

Hi Matt - Thanks for reaching out via our forum!

When I ran a search of the URL that you've submitted for your store integration, I see that your store is currently in maintenance mode. In order to successfully complete an integration, a store must be live.

Once you're done with your required maintenance, please try integrating again.

  • Jennifer R. [ShippingEasy]
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Hi Jennifer,

Someone at Bigcommerce helped me out and let me know that the store had to be live. Thank you for getting back to me.

  • Matt Dickinson
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My store is live and I am having the same problem.

  • Fabiola Lapeine
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Hello Fabiola, and thank you for posting to our Community.

After checking your account, I was unable to locate any BigCommerce store integrations. Have you followed the steps for integration in the link below?

How to: Integrate BigCommerce with ShippingEasy

If you are using the steps in the link above, can you contact our support directly at issues@shippingeasy.com, with the store URL you are trying to use, along with the step you are getting stuck at?

Thank you.

  • Jacen P. [ShippingEasy]
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