Why I can Print any Label
or Why I can use this Service for Created Manual Labels
Please Answer me - email or phone.
Hi Juan - Thanks for posting to our forums. I'm so sorry to see that you've run into problems getting started.
When I look into your account, I see that you have a Shopify store integrated, but no orders have synced. The most common cause of this problem is that your Shopify orders are automatically being marked as "Fulfilled", so ShippingEasy sees them as shipped orders. To prevent you from re-shipping an order that has already been shipped, we will not pull through Fulfilled orders.
Fortunately, there's a quick setting change you can make to Shopify that will prevent your orders from automatically being marked as Fulfilled. These guides from our Knowledge Base have more information:
I regret that we'll be unable to call or email you directly as you're currently subscribed to our Starter plan, which includes 24/7 access to our Knowledge Base and Community Forums. Learn more about our support. I'd encourage you to post any other questions you have to the Forums or take some time to explore our Knowledge Base - stocked with over 1000 articles covering all topics.
Here are a few of our favorite articles for new accounts:
Comment actions