How to use ShippingEasy with Shopify

Shopify integrates directly with ShippingEasy. Shopify is a platform for selling your products which makes it easy to receive orders and ship them to your customers. ShippingEasy will automatically send queries to read the orders from your Shopify account and then load them into our application. Once shipped, shipment data will be sent back to your Shopify store. To integrate your Shopify store with ShippingEasy, follow our step-by-step guide.

The following versions of Shopify are supported:
  • Shopify Basic
  • Plus
  • Business
  • Professional
  • Unlimited

ShippingEasy integrates with Shopify U.S. stores. Other store types, such as Shopify Canada, are not supported. Click through the sections below to find more details on how Shopify works with ShippingEasy.

Syncing Orders

Once Shopify is integrated with ShippingEasy, orders that have been placed in the last 14 days will begin to appear on the ORDERS page. The following are frequently asked questions about syncing orders from Shopify to ShippingEasy.

How often are my orders synced from Shopify to ShippingEasy?

By default, ShippingEasy will sync with your store hourly to pull in any new in an approved status. However, you can disable this automatic order download and opt to manually sync your orders via the Sync link on the ORDERS page when you are prepared to ship them. Learn more about disabling automatic order downloads.

Additionally, if your store is set up for automatic order downloads, ShippingEasy will automatically run a sync with your store each night to ensure no orders have been missed.

How do I get existing Shopify orders synced to my new ShippingEasy account?

If you have orders older than 14 days old, you can create manual orders for these shipments. In addition, Shopify POS orders or orders fulfilled by a Third Party will not sync with ShippingEasy. If you take these orders that need to be shipped, we recommend adding these in manually. Learn how to add manual orders one-by-one or via a CSV file.

How are order status values mapped from Shopify to ShippingEasy?
Shopify Status ShippingEasy Status
 Unpaid and Unfulfilled Awaiting Payment
 Paid and Unfulfilled  Awaiting Fulfillment

Furthermore, you can customize which of these statuses to sync. Learn more about selecting which order statuses sync from Shopify into ShippingEasy.

Partially Refunded orders in ShippingEasy are treated as "Paid and Unfulfilled" orders. To allow orders in the Partially Refunded status to pull into ShippingEasy, the "Paid and Unfulfilled" box must be checked on the Edit Store Settings page in ShippingEasy.

What happens if I click Sync on the ShippingEasy ORDERS page?

The Sync link prompts ShippingEasy to pull through orders in an approved status. If your store is set up for automatic order downloads, selecting the Sync link will download orders since the last time a sync completed.

A sync is run automatically each night and can be run manually using the Sync link.

If you have disabled the automatic order download, you must use Sync to download your orders. It can take 15-20 minutes for orders to populate after selecting Sync.

Why are my orders not downloading from Shopify?

There are a few things that may prevent your Shopify orders from syncing automatically:

  • Your store is disconnected from ShippingEasy.
  • Shopify is automatically marking your orders as Fulfilled.
  • You have opted to not sync one or more Unfulfilled Shopify statuses.
  • The order/s are older than 14 days old.
  • Your ShippingEasy account has been idle.
  • Automatic order downloads have been disabled for your ShippingEasy account.

For more information, take a look at our troubleshooting guide.

Editing Orders and Shipments

ShippingEasy can recognize when certain changes have been made to an order in your store. For a complete overview, check out our FAQs on the topic. The following are frequently asked questions specific to Shopify orders that are still on the ORDERS page.

Will my Shopify orders update when I change the recipient's address?

Yes, if you change the recipient address for an order in Shopify, that change will update in ShippingEasy during each automatic sync once per hour or via a manual sync, using the Sync button on the ORDERS page. Learn more about manually syncing here.

Orders will NOT update if:
  • The order is moved from the ORDERS page and later returned. Orders must remain on the ORDERS page to receive updates via the API during automatic sync.
  • If you manually adjust an order in ShippingEasy (add a line item, remove a line item, edit address), we consider ShippingEasy to be the main source of information and will not check for updates within Shopify on the future store syncs.
If I cancel an order in Shopify, will it automatically be removed from ShippingEasy?

Yes. Once you cancel an order in Shopify, the order will be removed from your ShippingEasy account the next time we sync with your store. Keep in mind that when the store syncs, it may take 10-15 minutes to match up all of the unshipped orders and remove those marked as "Canceled" in Shopify.

An order will only be removed from ShippingEasy if it is marked as "Canceled" or "Shipped" in Shopify.

Will my line items clear from ShippingEasy?

ShippingEasy is able to receive order information about each individual line item in Shopify. When the full quantity of the line item is refunded that line item will be removed from the order displayed in ShippingEasy.

If only some of a line item is refunded then we will adjust the quantity displayed in ShippingEasy.

If all items in an order are refunded then the order will not be removed from ShippingEasy. An order will only be removed from ShippingEasy if it is marked as "Canceled" or "Shipped" in Shopify.

Are my order tags in Shopify displayed in ShippingEasy?

ShippingEasy syncs Shopify order tags with your orders. Tags are automatically copied on each order as it is imported ShippingEasy to make it easy for you to leverage the workflow you have configured in Shopify, thereby speeding up fulfillment and reducing the chance for error.

You can also add order tags within ShippingEasy and automatically assign them with a Shipping Rule. Learn how to use order tags in shipping rules.

Which order number is displayed in ShippingEasy

The Order Number is the original order number created by Shopify.

If you have a custom order number prefix or suffix, ShippingEasy will display it in the Alternate Order Number field. This can be displayed on:

Shipment Changes and Updates

ShippingEasy updates your store with order information throughout the entire shipping process.

What information is sent back from ShippingEasy to Shopify?

When ShippingEasy updates Shopify, it marks the order as "Fulfilled" and provides Shopify with the ship date, carrier name and tracking number (if included).

If I combine two orders in ShippingEasy, do both orders get updated in Shopify?

If two (or more) Shopify orders are combined, both orders are updated to Shopify as fulfilled. We only list the items from each respective order in the Shopify timeline. So, there should not be any issues with the number of line items in each order.

If I create a duplicate shipment from SHIPMENT HISTORY in ShippingEasy, will the tracking number update on Shopify?

No.

If I split an order in ShippingEasy, will ShippingEasy update both tracking numbers to Shopify?

Yes. If a Shopify order is split and one portion is marked as shipped (drop-shipped), that portion will in fact, also update back to Shopify.

If I edit the line items of an order in ShippingEasy, will ShippingEasy mark the order as fulfilled in Shopify?

If the line items of a Shopify order are changed in any way in ShippingEasy, then ShippingEasy will not specify any line item information when sending the shipment information (carrier, service, tracking number, etc) back to Shopify. This will cause Shopify to mark all of the line items in the order as fulfilled.

So if you change the quantity of a line item in ShippingEasy, or add a line item, or remove a line item, all line items will be marked as fulfilled in Shopify after you create a shipment for that order in ShippingEasy.

Note that if no changes are made to the line items in ShippingEasy, then ShippingEasy will send the line item information (SKU, quantity, etc) to Shopify when providing information about the shipment. So if, for example, you split a Shopify order in ShippingEasy, Shopify will show the correct fulfillment status of each line item as long as you do not edit the line items in ShippingEasy.

Orders and Product Information

ShippingEasy displays your order and product information on the ORDERS page, where you can customize what information you see. Learn more about customizing your ORDERS page.

What product information from Shopify is displayed in ShippingEasy?

The following product details are displayed in ShippingEasy:

  1. Product SKUs
  2. Product weights
  3. Product Options
    Learn how to configure ShippingEasy to display product options.

This information can be found by navigating to SETTINGS > Edit Store Settings link under the Shopify store listing.

How can I see warehouse locations for specific SKUs?
Set up a Product Catalog in ShippingEasy to map warehouse locations to specific SKUs. Learn more about the Product Catalog.
If I use ShippingEasy's Inventory Management, do I need to have inventory tracking enabled on Shopify?

Yes, if you are a subscriber to ShippingEasy's Inventory Management features, you must have stock updates enabled for your Shopify store.

If you have the product set to "Do not track inventory" on Shopify's product details page, ShippingEasy will switch it to "Shopify tracks this products inventory" when we make the stock update back to your store. This allows you to see the available stock values in Shopify.

Platforms such as Solid Commerce, SynCommerce, and SCOUT topShelf allow you to integrate multiple selling channels for easy inventory management. ShippingEasy provides support for syncing orders from these platforms.

If you have integrated your Shopify store with another platform that is also supported with ShippingEasy, we advise only connecting either the "hub" platform or your Shopify store, but not both. Integrating both will cause your orders to sync in duplicate.

Learn more about using ShippingEasy with:

ShippingEasy retired the Inventory Management subscription in June of 2020. Existing Inventory Management subscribers will still have the ability to use the features specific to Inventory Management, however, we are no longer supporting new subscribers. All ShippingEasy subscribers have access to our Product Catalog, which stores a comprehensive list of the products you sell and allows you to add your product information to leverage product and SKU details to ship more efficiently. Learn more about our Product Catalog.

Email Notifications

Shopify automatically sends shipment confirmation emails to your customer once their order has been shipped. Return label emails can be automatically sent to customers if they have included an email address with their order. Learn more about automatically sending prepaid return labels.

Can ShippingEasy send email notifications to my Shopify customers when their orders ship?

Yes, you can opt to have ShippingEasy send your customers shipment notification emails. Learn how to adjust this setting. These emails can also be customized. Learn more.

Shopify will also send your customers shipment notification emails. Currently, there is no way to disable an email notification from within Shopify. If you opt to also send them from ShippingEasy, your customers will receive two notifications. Learn more about Shopify notification emails.

Customer Marketing

ShippingEasy offers a Customer Marketing solution to help build and grow relationships with your customers. Customer Marketing can be added to your ShippingEasy subscription at any time. A Customer Marketing subscription is managed by selecting a tier which determines how many emails you can send each month. Learn more about email credits.

Can I create an Abandoned Cart email in ShippingEasy?

Yes! ShippingEasy allows for Shopify merchants to create Abandoned Cart emails.

When using Customer Marketing, are customers who selected to opt-out in Shopify included in contact lists?

No. We will mark as "unavailable for marketing" any buyer who selected the opt-out option in your Shopify store.

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