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Crossed billing limit and can't ship, but today is supposed to be the reset day

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Hello!

I'm getting the message below telling me that things should reset today, but I'm still unable to ship. Can someone help?

Thanks for using our Starter Plan! You have passed 50 shipments this month, so it’s time to upgrade. Unusually high volume this period? To continue with our free plan at no charge, you can wait for the count to reset at Jul 02, 2015.

  • Kris Murphy
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Official Comment

Hi Kris,

We don't have an exact time, but it does occur sometime after midnight. It looks like yours reset at 12:42 AM on your billing date. I'm glad to hear you are now able to ship! Please let us know if you have further questions.

Warm regards,
Taylor Painter

  • Taylor P.
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It's updated now, it must be past midnight on the day listed in the warning?

  • Kris Murphy
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