Hello Christina - Thanks for reaching out to us!

When a label is cancelled, a refund request is sent to the carrier.

USPS:

Endicia will wait 10 days before processing the refund. This is to ensure that the package did not enter the mail stream. Once the refund is approved, it will take 4-7 business days for the refund to post back to your postage balance. If you'd like to confirm that a refund was approved and deposited, you can find this information at Endicia.com:

• How to: Obtain proof that my Endicia postage refund was approved and deposited

If the refund is denied and you'd like to understand why, it's best to reach out to Endicia. We provide contact details here. They may request your Endicia account number, which can be located on your Postage Balance page in ShippingEasy.

UPS:

For more information about UPS refunds, it's best to reach out to your UPS representative. You can also find their contact information here.

FedEx:

For more information about FedEx refunds, it's best to reach out to your FedEx representative. You can also find their contact information here.

Shipping Easy is a fraud. I have been waiting for a requested $60.88 refund for at least 3 months. I was told I'd have it in 2 months. There is NO WAY to contact support. They blocked me by "closing" the subject for comments.

My next step is to warn Yelp.

Hi Alan, 

Thanks for taking the time to post on the forum. We are sorry to hear there has been an issue with your refund. Someone from our Customer Success team will be reaching out to help you further.