Hi Stewart,

I'm not sure I'm clear on your request. Do you mind clarifying the issue you are seeing as well as what you would prefer the application to do? Thanks!

Hello Stewart - We have a few resources in our Support Center that you might find helpful:

• How to: Set up International Shipments settings

UPS:

• How to: Print UPS international customs forms (commercial invoices)
• What is UPS Paperless Invoice and how do I enroll?

FedEx:

• How to: Print FedEx international customs forms (commercial invoices)
• How to: Automatically send Electronic Trade Document (ETD) data to FedEx

Since you're on a paid subscription, would you send us an email to support@shippingeasy.com with any other questions that you have? We also have chat support available via the link in the top left corner of the app. Our Customer Success team is available Monday - Friday 7 am - 7 pm.