Keep the package weight and dimensions when switching carriers

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When I'm shipping a package and want to check UPS vs USPS, SE keeps the weight I assigned (even if I put it in manually), but doesn't keep the dimensions. SE should keep all details of the package when I switch carriers to check pricing. Just like the weight, the dimensions don't change.

Official Comment

Hi, Dynamic Discs, 

Thanks for taking the time to post on our forum. You can set up custom packages and store each package size and weight within your SETTINGS. This will allow you to select the saved packages when browsing rates. 

Here is our Knowledge Base article with step-by-step instructions.

Save a Custom Package

Browse Rates - Rate Calculator

Have a great day!

 

 

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Hi Lonnie,

Thanks for reaching out! I understand your need to make things a bit simpler and less manual so, to best assist, I'd like to clarify and suggest a few things:

  • Are you using Saved Selections when switching between carriers? If you are switching to your UPS Saved Carrier Selection that does not include a package or any dimensions, the dimensions won't remain from the previous selection and instead will blank out, as you are seeing (because there is no dimension currently attached to that selection). I can see that almost all of your saved selections have either dimensions or a specific box included, but you do have a couple of UPS entries with no dimensions. If you can setup some UPS Saved Carrier Selections that do have dimensions, this would likely resolve this issue.

  • On the other hand, when you change service or carrier on Ready to Ship directly (via manual drop down selections instead of selecting a Saved Carrier Selection), ShippingEasy should be preserving the dimensions. If you are manually moving around between carrier options and not using Saved Selections, and are still seeing this issue, please let me know.

I hope this helps! Please let me know how it goes.

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I would also like to see the manually entered sizes to be "sticky".  We don't show a specific shipping service in our listings, but standard or expedited and often I want to check the rate between different carrier to get the best price for the required service.

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I would like to see this feature added. We have multiple box sizes and weights often vary depending on the items ordered. It is not feasible to have all options saved for UPS and USPS to easily check for the best shipping cost. It would save us a considerable amount of time if the package size was saved after it was changed and not having to reupdate it when switching between carriers. 

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