All of a sudden we've started to notice orders not showing up in Shippingeasy (from BigCommerce), but when we search for the order number we see it is in there with a status of "Cleared". Why could this be? We aren't doing anything different from the past, but have never encountered this before.
Thanks
Hi Noah,
I'm sorry to hear you are having trouble!
Was the status of these orders changed in BigCommerce after they were synced to ShippingEasy? If they were marked as shipped in BigCommerce or marked as refunded, they would clear automatically. Here is more information on how ShippingEasy works with BigCommerce. It is also possible someone from your team is clearing these orders manually.
Since you are on our paid Basic plan, if the status is not changing in BigCommerce, would you please email the order numbers that cleared that should not have to support@shippingeasy.com, or contact us using the links in the application so we can look into this further for you?
Warm regards,
Taylor Painter