How to use ShippingEasy with BigCommerce

BigCommerce integrates directly with ShippingEasy. BigCommerce is a platform for selling your products which makes it easy to receive orders and ship them to your customers. ShippingEasy will automatically send queries to read the orders from your BigCommerce account and then load them into our application. Once shipped, shipment data will be sent back to your BigCommerce store. To integrate your BigCommerce store with ShippingEasy, follow our step-by-step guide.

Click through the sections below to find more details on how BigCommerce works with ShippingEasy.

Syncing Orders

Once BigCommerce is integrated with ShippingEasy, orders that have been placed in the last 14 days will begin to appear on the ORDERS page. The following are frequently asked questions about syncing orders from BigCommerce to ShippingEasy.

How often are my orders synced from BigCommerce to ShippingEasy?

By default, ShippingEasy will sync with your store hourly to pull in any new orders.

How do I get existing BigCommerce orders synced to my new ShippingEasy account?

If you have orders older than 14 days old, you can create manual orders for these shipments. Learn how to add manual orders one-by-one or via a CSV file.

If you are on a paid plan, please contact ShippingEasy support via the links to email, chat or call in the top left corner of the app, as we may be able to sync these older orders. Keep in mind the orders must be in a syncable status.

How are order status values mapped from BigCommerce to ShippingEasy?
BigCommerce Status ShippingEasy Status
Partially Shipped Partially Shipped
Awaiting Payment

Awaiting Payment

This status is not automatically included in order downloads. To turn on automatic downloads of Awaiting Payment go to SETTINGS>STORES & ORDERS> Edit store settings. Learn more about syncing order statuses.

Awaiting Shipment Awaiting Shipment
Awaiting Fulfillment Awaiting Fulfillment
Do you support custom BigCommerce statuses?

No. However, Order Categories may help you organize your orders.

What is the maximum number of recipients an order can have?

ShippingEasy has a limit of 50 recipients per order for it to be able to sync.

What happens if I click Sync on the ShippingEasy ORDERS page?

The Sync link prompts ShippingEasy to pull through orders in an approved status. If your store is set up for automatic order downloads, selecting the Sync link will download orders since the last time a sync completed.

A sync is run automatically each night and can be run manually using the Sync link.

If you have disabled the automatic order download, you must use Sync to download your orders. It can take 15-20 minutes for orders to populate after selecting Sync.

Editing Orders and Shipments

ShippingEasy can recognize when certain changes have been made to an order in your store. For a complete overview, check out our FAQs on the topic. The following are frequently asked questions specific to BigCommerce orders that are still on the ORDERS page.

If an order is shipped in BigCommerce, will it clear from ShippingEasy?

Yes. For select platforms, ShippingEasy can recognize if an order is shipped within your store. The next time your BigCommerce orders sync, ShippingEasy will automatically clear it from the ORDERS page. Learn more about order changes that update to ShippingEasy.

If an order is cancelled in BigCommerce, will it clear from ShippingEasy?

Yes. If an order present on the ShippingEasy ORDERS page is cancelled in BigCommerce, then it will be removed from your ShippingEasy account.

If I combine two orders in ShippingEasy, do both orders get updated in BigCommerce?
If I split an order in ShippingEasy, will ShippingEasy update both tracking numbers to BigCommerce?

Yes. Also, if you split an order and ship a portion of the order, it will update back to BigCommerce as a partial shipment. Learn how to split orders.

Will my BigCommerce orders update when I change the recipient's address?

Yes, if you change the recipient address for an order in BigCommerce, that change will update in ShippingEasy during each automatic sync once per hour or via a manual sync, using the Sync button in the ORDERS page. Learn more about manually syncing here.

Orders will NOT update if:
  • The order is moved from the ORDERS page and later returned. Orders must remain on the ORDERS page to receive updates via the API during an automatic sync.
  • If you manually adjust an order in ShippingEasy (add a line item, remove a line item, edit address), we consider ShippingEasy to be the main source of information and will not check for updates within BigCommerce on future store syncs.

Shipment Changes and Updates

ShippingEasy updates your store with order information throughout the entire shipping process.

What information is sent back from ShippingEasy to BigCommerce?

When you purchase a label, ShippingEasy updates BigCommerce with the ship date, tracking number (if included), and a "Shipped" status.

The carrier name will be sent in the shipment notification for shipments on USPS, FedEx, and UPS, including a link to the appropriate carrier tracking page for the shipment.

Why aren't my orders updating back to Bigcommerce?

If you manage your inventory on BigCommerce, there must be enough quantity in stock to fulfill the order for the status to change to "Shipped". If there isn't enough of the product in stock, the order will not be marked as "Shipped".

For example: if BigCommerce says there are 0 items available and we are trying to say one has shipped, you will see an error message.

Orders and Product Information

ShippingEasy displays your order and product information on the ORDERS page, where you can customize what information you see. Learn more about customizing your ORDERS page.

What product information from BigCommerce is displayed in ShippingEasy?

The following product details are displayed in ShippingEasy:

This information can be found by navigating to SETTINGS > Edit Store Settings link under the BigCommerce store listing.

Email Notifications

You have the option to send email notifications from ShippingEasy to your customers. Learn how to send email notifications from ShippingEasy and how to customize these emails.

We recommend reviewing your BigCommerce email settings, too, to ensure that your customers are not receiving duplicate emails:

  1. Log into your BigCommerce admin account.
  2. Go to Setup & Tools > Checkout.
  3. Uncheck or check the box for the emails would like to send or not send.
  4. Save changes.
Learn more about automatically sending prepaid return labels.

Customer Marketing

ShippingEasy offers a Customer Marketing solution to help build and grow relationships with your customers. Customer Marketing can be added to your ShippingEasy subscription at any time. A Customer Marketing subscription is managed by selecting a tier which determines how many emails you can send each month. Learn more about email credits.

Troubleshooting tips

The following are common issues and resolutions that can occur with ShippingEasy’s BigCommerce integration.

Why are my orders not downloading from BigCommerce?

There are a few likely reasons that your orders are not downloading:

  • Your store has been disconnected.
  • The orders are in a status that does not sync.
  • The orders are older than 14 days old.
  • Your account has been idle and/or your automatic order downloads have been disabled.

For tips to resolve these causes, take a look at our troubleshooting guide.

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