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Volusion Store Connection

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I am not able to reconnect my store. When I click on reconnect it does not allow me to update the API.

Thanks,

Schann

 

  • Schann Holladay
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Official Comment

Hi Schann, thanks for posting in our forums!

I'm sorry you are having trouble reconnecting your Volusion store. Have you followed all the instructions in the link below to obtain your API URL?

How to: Integrate Volusion with ShippingEasy

If you have, can you describe what occurs when you attempt to paste the URL listed in Step 9 back to your ShippingEasy account?

We look forward to hearing from you!

 

  • Jacen P. [ShippingEasy]
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I have. I know how to update the API URL.

However, when I go to Store Integration and click on reconnect everything is grayed out. I can not update the platform nor paste the updated URL into API URL box. 

The only thing clickable on that page is Cancel or Save.

  • Schann Holladay
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Hi Schann, it is normal to see greyed out text in the API URL field, but it typically can be clicked on and will accept typed or pasted text.

It may be possible your particular browser is causing the issue. Have you tried accessing the reconnect options using another web browser?

If you are still unable to update your API URL, you are welcome to send that to us at issues@shippingeasy.com and we will enter it for you. Please make sure to also provide your name and ShippingEasy account name in your email.

We look forward to hearing from you!

  • Jacen P. [ShippingEasy]
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