When i create a manual order, the fields to enter the package dimensions don't show up -- they're simply not where they appear in the samples provided at https://support.shippingeasy.com/hc/en-us/articles/203084289-Do-I-need-to-enter-weight-and-dimensions-for-every-package-#manual-dim . Is this a bug? Am I missing something or doing something wrong?
Fields to enter dimensions not showing up
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Hello Dorian and thank you for posting to our forums!
I actually answered your question in another post but I will provide the answer here as well.
The dimension fields in the Ready to Ship screen are actually dependent upon the Carrier and Package selections.
For example, if you were to select USPS as the Carrier, Priority Mail as the Carrier Service, and (custom) Package for Packaging, the Length, Width and Height fields will become available so that you may enter the dimensions of your custom package.
Typically the dimensions are only available for custom packaging, and will not be visible for Flat and Regional Rate, or Large Envelope/Flats.
I hope that information helps.