How crazy is it that you have to sign in to "match profiles"to post to this help forum.... unacceptable. Just spent the last 3 minutes trying to find a way to get around this and had to put in another email. So..... if you can't sign in, you also can't get any support.
I have orders to go out this morning and cannot sign in. Very frustrating as I read all the other's that cannot sign in and all they tell us to do is clear cache in Chrome which I have done (from beginning). Nothing is working and I have orders to go out. Unacceptable.....
Hi Linda,
Thanks for posting in our forums- sorry to hear you are having trouble accessing your account. As you know, the forums do require a separate login from your ShippingEasy account, it is a separate portion of ShippingEasy that is not a part of the app. I am noting that the process to sign up for the forums can be improved for users- sorry that was complicated.
Regarding logging in, we specifically would like to have you clear your cookies from your browser (from the beginning of time).
The link below provides specific instructions for clearing your cookies in various browsers.
FAQ: Issues logging into ShippingEasy
If you are still unable to log into your account, since you are on the Starter plan feel free to email us at issues@shippingeasy.com and we will help you gain access.
Warm regards,
Taylor Painter