Cancel My ShippingEasy Account Guide

We are always sad to part ways with a customer, but we understand that sometimes you need to make hard decisions in the best interest of your business. If you have decided that it is time to close down your ShippingEasy account, we make it easy for you to do so.

Do Not Disconnect Your One Balance Account

ShippingEasy can only refund label funds from a One Balance account that is connected and visible on the CARRIER FUNDS settings page.

You do not need to disconnect your One Balance account before canceling your ShippingEasy account.

Finding the Right Solution

I think my business is too small to need ShippingEasy.

ShippingEasy wants to be part of your growth journey. We encourage you to check out our Starter plan, which allows you to ship up to 50 orders a month at a lower subscription cost. The Starter plan is a great way for smaller businesses to control costs. Learn more about the Starter plan features.

I haven't found the tools I need in ShippingEasy.

We want to hear your questions or concerns, so please reach out to ShippingEasy's Customer Success team. We are happy to help you complete your account setup to get the fullest experience from ShippingEasy. Let us show you around to ensure you're taking advantage of every feature that can improve your shipping process.

Preparing to Cancel

Most businesses need to retain records of their Shipment History and One Balance transactions for filing their taxes. If you have previously purchased label funds, it is important to download this data before closing your ShippingEasy account.

Once your ShippingEasy account is closed, you cannot access your Shipment History or One Balance records.

We have the following guides for collecting your records:

Closing Your ShippingEasy Account

As part of the closing process, we will ask you for some feedback. We do appreciate a candid response and take all customer feedback to heart.

Upon closing your ShippingEasy account, we will notify your One Balance account provider. They will initiate the refund of any remaining money and close your One Balance account. Refunds may take 6-8 weeks.

To close your ShippingEasy account:

  1. Click the Cancel Account button. You will be directed to the cancelation feedback form.

    Cancel account button on Subscription and Billing page

    If you cannot see the Cancel Account button, try zooming out in your browser window:

    • On PC: Press the keys CTRL and -.

    • On Mac: Press the keys CMND and -.

  2. Enter your feedback, then check the box next to I understand that by proceeding, I will immediately lose access to our account, including all data and records since joining.

    Feedback and confirmation checkbox on final screen of cancel account
  3. Click the Cancel my account button to complete the cancelation.

    Cancel my account button on final cancel screen after clicking through cancel account on Sub & Billing

    You will receive a confirmation email that your ShippingEasy account has been closed.

Come back and see us again when you are in the market for a new shipping solution!


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