One Balance Multiple Errors - ShippingEasy Please Help
I'm so pissed. How does Shipping Easy have zero support for Starters? I have spent hours on hours looking for solutions on Shipping Easy & Stamps.com I can't find any solution or way to contact them for any One Balance support?
I have read every article on One Balance many times and I cannot find a solution to the many errors going on with my One Balance Account & I am quite savvy with Shipping Easy & tech.
Listed Errors in My Dashboard
1. One Balance Disconnected & Cannot Reconnect to Stamps.com
2. Your Stamps.com password is incorrect
- If your Stamps.com account has recently been updated, please reconnect it.
- Sounds great, but this didn't work either. The password provided by Shipping Easy did not work. My password to Shipping Easy account did not work.
- No account was created on Stamps.com, but I created the account through Shipping Easy. so no password reset can happen there.
3. Increase One Balance Money - An error was encountered:
- Undefined stamps.com postage purchase failed because invalid soap message due to xml schema validation failure. the 'http://stamps.com/xml/namespace/2021/01/swsim/swsimv111:controltotal' element is invalid - the value '' is invalid according to its datatype 'http://www.w3.org/2001/xmlschema:decimal' - the string '' is not a valid decimal value.
- Another error with no solution or help from Shipping Easy or Stamps.com
4. Dashboard - Top Left Support Dropdown
- There is no contact support email, phone, nothing but Guides & Shipping Easy Playbook.
How have I supposed these technical errors, with no Chat, Email, or Phone Support Shipping Easy?
- Ty