Hi Stan,

This is great feedback! Would it be helpful in this instance to provide you essentially with our 'Manual Orders' box where the customers' address and order # would be prefilled and you could enter product information such as Weight, Price, Description, SKU and then process the package? Would it be preferred if all of the product information was prefilled too and then you could edit where needed?

Melissa

ShippingEasy Product Manager

Hi Melissa,

I'd be happy either way, pre-filled or not pre-filled.  As long as we can modify it.  But I suppose that not pre-filled makes more sense (at least for us).  Less chance of leaving bad information by default.

Thanks,

Stan

Thanks Stan. Likely we can include 2 options here - an exact duplicate of the original shipment (as we currently have) and then the option to create a new shipment using only the address information from the original shipment which will provide you with the options to insert 'new' product information.

I will add this as a feature request in our queue.

Melissa

ShippingEasy Product Manager

When we make a mistake on an order, it would be good to be able to do more than just cancel the label. I'd like to also be able to send the order back to the order page so that I can make the corrections and ship it correctly rather than having to create a manual order.

I agree, just today on a manual order, I missed entering the order id no., I would have liked to be able to edit the label when I miss something.  I had to go in cancel it and delete it and start over, I just needed to add an important piece of info.  or perhaps correct an address that doesn't read correctly that also would be a good one to edit before printing!

Yes when the customer buys a light kit and they want extra bolts we duplicate the order and customer panics.  This would be great.