Dear Jennifer / support team,
I have written you previously about the bug with my credit card (I can't pay the subscription and can't do anything). But I need to look the statistics of all shipments and their costs for all the period, could you please download (or ask the developers to grab directly from the database) the report off all shipments, payment, cost (min.) ? I need to check the details while waiting for the card issue will be resolved.
Eugene
Hi Eugene -
Unfortunately, we're not able to access ShippingEasy reports for the Starter plan, which is what you're currently subscribed to. Once you're able to resolve your billing, then you can upgrade to the Basic plan and download a number of reports from ShippingEasy to further analyze your data.
Learn more about the benefits of upgrading: Why should I upgrade to the Basic plan?
Learn more about reports: Can I download my Shipping Reports?
On the other hand, if you're just interested in viewing your postage transactions, Endicia makes these available 24/7 for download. I regret that I'll be unable to send more details of these transactions, but once you update your billing, you'll be able to find these for yourself.
Learn more about obtaining Endicia reports: How can I obtain my Endicia transaction history?