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Combine Endicia Postage Accounts

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PLEASE combine our Endicia accounts into 1 account instead of 2. I've accidentally added way too much money to my expedited account on a couple of occasions and there's no way to correct this issue, other than close the account with Endicia and wait 8-10 business days for the refund.

After making this mistake today, I called Endicia to see if they would be able to help and they informed me Shipping Easy chooses for the customers to operate 2 separate accounts but most other companies choose to have 1 combined account. That would make it so much easier with a lot less headache when we make this mistake. After speaking with support on both sides, this is a very common occurrence so please consider this change in the future! Thanks!

  • TREY MCCASKILL
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Hi Trey,

I completely understand your request for this and also wish this were possible at this time. Unfortunately, they are separated by Endicia and as such, we cannot combine them. However, I will pass along your feedback for our Product team to share.

Please keep an eye on this thread in case there are any changes.

  • Rachael O. [ShippingEasy]
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This would be nice!

  • Staci Harris
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I spoke with Endicia about this issue as well and they said there is NO requirement from them to have 2 accounts and that Shipping Easy coded it this way and they can easily fix it. Why can't we get a straight answer?

  • Jim Griffin
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Hello Jim - I noticed that you were still looking for more information about your Endicia accounts.

While ShippingEasy uses Endicia's label server to access USPS rates, the rates we provide and configuration of our accounts have been approved directly through USPS. Though it is true that some companies can maintain a single-account model, those companies are likely unable to provide the same discounts that we are. The two-account system is the best way for us to provide the best rates to our customers. While it requires a bit more attention, we think that the lower rates are well worth it - and hope you do too!

  • Jennifer R. [ShippingEasy]
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