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UPS Smart Pickup Integration

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Our business has signed up for "UPS Smart Pickup". UPS smart pickup is where the UPS truck only comes and picks up when UPS is notified we have made a shipping purchase that day. Today we made all of our UPS labels on shipping easy and then found out that UPS did not know about any of those shipments and as a result the truck was not told they had to come to our business. I then called in to shipping easy customer service and they told me they were not integrated with the Smart Pickup Program in that way with UPS. I really would appreciate it if you would integrate this so I don't have to go do one shipment on the UPS website every day just to make sure the UPS truck comes.

  • Jon Aird
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Thanks so much for this request! I have forwarded your feedback to our Product Team.

  • Rachael O. [ShippingEasy]
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We also have Smart Pickup and would find this feature useful!

  • Russell Eggert
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Yay! Agree.

  • Lonnie Kauffman
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Any progress on this, almost all of us use UPS and It is a pain not to be able to use ship easy with the smart pickup, Once you are in the UPS site its easier just to do all your UPS shipping instead of flipping back to take the shipping easy platform, it kind of makes shipping UPS shipping hard instead of Shippingeasy, Thanks

  • Earl Peck
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Agreed. I would like to hear if there is any progress on this.

  • Jon Aird
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Hi everyone,

Sadly, UPS does not make Smart Pickup available via the API. We'd love to see it too so if you have an account manager or can reach out to UPS, please feel free to ask UPS to make Smart Pickup available via the UPS API. Until they make it available, ShippingEasy cannot support it, unfortunately.

  • Rachael O. [ShippingEasy]
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This is the email i got from my UPS account manager, "We do have a separate API for requesting pickup. It does support Smart Pickup. The documentation for the pickup API can be found at
https://www.ups.com/upsdeveloperkit?loc=en_US&srch_pos=4&srch_phr=developer+kit
(scroll down to list of APIs)"
I will be honest I am not totally certain what that means but hopefully it can help integrate with UPS Smart Pickup

  • Jon Aird
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Thanks for the information - our Product Team has alerted me that given this new information, we will keep support for Smart Pickup on our list of features for consideration.

  • Rachael O. [ShippingEasy]
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Has this been integrated yet?  We need this as well!

  • Sue Monhait
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Hi Sue, 

Thanks for checking in!

Unfortunately, we have not yet prioritized work for this but please keep an eye on this thread for any future updates. We base our feature releases largely on customer need so should we see a large-scale need for this, we will look into prioritization further. Thanks!

  • Rachael O. [ShippingEasy]
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I had the same problem. We use UPS smart pickup and our driver didn't know to come to our business.  I found this link that allows me to schedule a pickup relatively easy until Shipping Easy is able to update their software to do it automatically.  Simply log in on ups.com and then follow this link:

https://wwwapps.ups.com/pickup/schedule

I do hope Shipping Easy will make this feature automatic soon too.  Even though I am able to schedule a shipment now I would really like to never have to log into the ups website again. The main reason I signed up for Shipping Easy was to save time by eliminating the need to jump from one website to another to process my shipments...

  • Andrew Horn
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Smart Pick Up needed here!

  • Daniel Rensing
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Hi everyone - Thank you for your continued feedback.

I wanted to share a work around that our team recently discovered. 

Although it is not necessary to generate an End of Day form from WorldShip if you are printing postage from ShippingEasy - doing so will prompt Smart Pickup to recognize that you have packages to pick up.

We've included a note in this guide: Can I print a UPS End of Day form or PLD report?

If this works for you, I'd love to see an update here so that others might also be able to use this approach for the time being.

Thanks!

  • Jennifer R. [ShippingEasy]
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Ditto to all above.  This really needs to be a core feature.

  • Chadwick Hugh
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Hi, 

Thanks for the post! We greatly appreciate your feedback and have documented your request for UPS Smart Pickup within our app. 

If there are any updates, we will be sure to update this post and direct other customers to share their feedback here as well!

  • Bria B.
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