I have separate First Class and Expedited Indicia accounts. I entered an order and it was showing no postage available even though I had a balance in my first class account. This was an Express shipment so I added $10 to the Express Indicia account. But when I went back to the shipment it was still showing $0 available. I bought $10 from that screen and could then print the label. But I still have the $10 showing as a balance and the remaininig $2.70 from the second $10 isn't showing. How can I get this fixed? Thanks! Ron
Postage not showing
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Hi Melody,
That's part of the problem. The one that shows the $10 balance isn't accessible when trying to do the postage from a manually entered order that is ready for payment - it just says $0 available. However we can get it set up so that the $12.75 total balance shows as being available for an Expedited shipment is how I would like to have it arranged, but not sure which way to do that. Does this clarify any or does this make it more confusing. Thanks! Ron
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Hi Ron,
I just switched the account that shows for Endicia International & Expedited. You should see this reflected under Settings then Postage & Carriers. Would you like me to initiate the closure of the other Endicia International & Expedited account so you are refunded the $10 balance?
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Yes please. Thanks so much for your help with this!
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Hi Ron,
No problem!
I was able to initiate closure of the other Endicia International & Expedited account. You should be receiving a confirmation email from Endicia within 48 hours.
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Hi Ron,
Thank you for posting to our forums!
Looking at your account, I see an Endicia International and Expedited account that has been archived. That one had the $2.75 balance. The new Endicia International and Expedited account shows the $10 balance. I would recommend closing one of those so the funds can be refunded to you. I can assist you with that if you let me know if you would like the one with the $2.75 balance closed or the one with the $10 balance closed. Please let me know in the comments below. Thanks!