I am extremely frustrated - I switched to a new Endicia account as prompted by your website. I have money in the new account. I have two orders I am trying to ship via USPS First class. When I get to the point of payment, the only account I can see is my OLD Endicia account.
I can't figure out how the *&$* to tell the site to use my new account! There doesn't seem to be a way. I've checked in "Postage and Carriers" and there's no option there. The new account has money, shows Connected in green with a lock icon. The old account shows Closed.
I've also gone into the order itself and tried to change the carrier. Again, there is no option I can find that allows me to checkout successfully.
Please help ASAP!!
Hello Jesse, and thank you for posting to our community again!
It looks like I responded to a similar post from you last week in the link below.
https://support.shippingeasy.com/hc/en-us/community/posts/115010838626-Can-t-figure-out-how-to-use-Endicia-balance-to-pay-for-shipping
After checking your account, I see you have two orders in your Orders page that I was able to Create Shipments for add to your cart. From there it appears the cart will pull funds from your new single Endicia account.
If you continue to experience trouble purchasing labels for your orders, we would recommend you contact our support directly at issues@shippingeasy.com.
Please be sure to provide your full name, your ShippingEasy account name, and the orders numbers you are working with. One of our Customer Success Advisors will be able to verify your account and assist directly with your request.
Thank you!