Occasionally the recipient's address field is being populated by the shipper address during upload. It is happening at least once a day. If we don't catch it, the customer's package is mailed to us instead of to them, so I have to buy new postage and they receive the order several days late.
Shipping and return address mistakenly switching
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Hello Brock, and thank you for posting to our community!
I'm very sorry to hear about your address switching issue.
Due to the sensitive nature of your request, would you contact us directly at support@shippingeasy with a description of your issue along with an order example that displays the problem.
Thank you!