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Trouble shipping to Military

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Ive entered this address as per the instructions:

Jane Doe
PCS 819
PO Box 3383
FPO AE

Zip 09645

When I go to print I get this error message:

Error Message:
LABEL FAILED
This is the error message we've received back from USPS:
Customs Form is not allowed for mailpiece. Error encountered (Log ID: 24186)

I was not asked to fill out a customs form and I don't know how to proceed.
 
Any help appreciated, Thank you
  • Lonny Jarrett
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Hi Lonny,

Thank you for posting to our forum!

Looking at your account, I see AE listed twice on that particular order.  I would recommend clicking Retry to send the order back to the Ready to Ship page.  From there, you can click Edit for the Ship To address and format it like this:

City:  FPO

State:  AE

You can see our corresponding Knowledge Base article here:  How to: Format Military mail addresses

You can also double check addresses here:  https://tools.usps.com/go/zip-code-lookup.htm

I hope that helps!

 

 

  • Melody H.
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