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Stop double-sided printing

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Anyone else have trouble with packing slips automatically printing double sided when you print multiple orders? It only happens when we use ShippingEasy/ConnectEasy to print the packing slips and I can not find where to change this setting. This is a problem because we need to send packing slips to each customer & two separate customers can not share one packing slip.

I have looked within the print settings in Firefox and our system preferences, but nothing is showing that we have double-sided printing turned on. It doesn't happen when we print packing slips through Shopify or eBay, or even just printing anything in Word. It has got to be something with ConnectEasy and/or ShippingEasy.

Thank you for any suggestions! 

  • Cassandra Ross
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Official Comment

Hi, 

Thanks for taking the time to post on our forum. It looks like no community members have jumped in to respond so I wanted to provide some assistance. 

Make sure that double-sided has been disabled from your printer's preferences within your computer. We recommend reaching out to the printer manufacturer if you are unsure how this is completed.

How to Manage a Printer in Windows 10

Choose Advance Print Settings on a MAC

This article may also help.  Printing with ConnectEasy | Troubleshoot

 

  • Bria B.
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Hello Cassie,

Troubleshooting printers can be very involved. I am going to reply to you by email, but even then the issue may require a chat or phone call. 

 

  • Matthew F.
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Thank you Matthew! I appreciate any help! Will watch for the email.

  • Cassandra Ross
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I am having the same problem.  Were you able to determine how to resolve this?

 

  • Rebecca Nixon
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Hi enewton design,

We were able to assist you via chat.  Feel free to reach back out if you need further assistance.  Thanks!

  • Melody H.
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Hello, 

 

We're experiencing the same problems. Can we please get assistance?

  • Terence W
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