I continue running into the issue of new orders (acknowledged in Walmart's portal) not showing up in Shipping Easy. I have integrated and it says they are connected.
However, the only way to fix it is via removing the integration and redoing it. I've had to do this 3-4x already in a few weeks.
Is anyone else experiencing this issue? Is there a fix? Is this happening due to me being on the "free plan"?
I occasionally have a 'Pending' order that never uploads. I'm forced to manually enter it. Often I don't notice until it is already delayed. We should have a method to view the integration logs to understand if this is a ShippingEasy issue and be able to alert them as such. Even right now today I have 20 orders that have been in Pending status for hours now. I suspect it's a bandwidth issue. They should be delayed for more than five minutes.
I just switched from ShipStation and I never had issues with Walmart until now (with ShippingEasy). My entire store keeps disconnecting several times a day. Not good.
Hi Jeffrey.
Thank you for taking the time to post on the community forum. A member of customer support will be reaching out to you.
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