I had a package returned for 'insufficient address' from Canada. The customer had supplied me with the incorrect address. Do I need to purchase more postage or can I reprint the current label?
I had a package returned for 'insufficient address' from Canada. The customer had supplied me with the incorrect address. Do I need to purchase more postage or can I reprint the current label?
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Hi Christin - Great question!
Unfortunately, once a label has entered the mail stream, the postage cannot be reused. So, you'll need to purchase a new label for this shipment.
Our duplicate label tool is an easy way to do so - it generates a unique label with the same order information. You can even edit the address or carrier selections. Just pay special attention to step 6 in this article: