HI Stephanie!

I'm sorry to hear you are having trouble!

I see you have started an email correspondence with Melody on our Customer Success team. She sent you request for more information including the order number(s), orders status, and order date. We prefer you don't post sensitive information in the forums, so we would love to troubleshoot with you on that ticket, or if its easier, use our contact information in the app to chat in or talk to someone on the phone so we can help!

You may also find this article helpful: How to use ShippingEasy with PayPal

We look forward to hearing from you and getting your PayPal account to sync.