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How to use ShippingEasy with PayPal

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PayPal is one of the internet's largest payment processors. If you are using PayPal to process payments or invoices from stores or web sites that are not directly supported by ShippingEasy, you can use ShippingEasy's PayPal support to bring those transactions into ShippingEasy as orders.

How does it work?

Periodically ShippingEasy will automatically read transactions from your PayPal account and load them into your ShippingEasy account.

How do I configure the PayPal support? 

A step-by-step guide to installation and configuration of our PayPal support is available here.

Are all orders sent from my PayPal account to ShippingEasy?

No. Only Transactions (Payments Received) and Invoices are brought into ShippingEasy. Transactions come from outside sources (such as stores like Shopify) into PayPal and Invoices are generated inside PayPal.  

ShippingEasy will sync the following statuses:

Transactions: Success, Pending, Processing, Completed

Invoices: Sent, MarkedAsPaid, Partially Refunded

How are order status values mapped from PayPal to ShippingEasy?

PayPal Status ShippingEasy Status
Transaction Statuses
Cleared Awaiting Shipment
Completed Awaiting Shipment
Failed Awaiting Payment
On hold Awaiting Payment
Paid Awaiting Shipment
Placed Awaiting Payment
Transactions with the following statuses will be cleared from ShippingEasy:
Canceled, Denied, Refunded, Refused, Reversed
 
Invoice Statuses
Sent Awaiting Payment
Paid Awaiting Shipment
MarkedAsPaid Awaiting Shipment
Partially Refunded Awaiting Shipment
Invoices with the following statuses will be cleared from ShippingEasy:
Canceled, Refunded, MarkedAsRefunded

Does ShippingEasy support syncing partially refunded transactions?

No.

Is the requested shipping method displayed in ShippingEasy?

No, not at this time. Since PayPal's transactions do not capture shipment specific information like requested shipping method, it cannot be displayed in ShippingEasy.

Are foreign currencies supported in ShippingEasy?

No, not at this time. PayPal transactions that are in any currency other than US dollars will not be brought into ShippingEasy.

What information is sent back to PayPal from ShippingEasy?

None. PayPal only supports the addition of shipment information via the PayPal browser-based user interface. PayPal does not currently support automatic shipment updates from another system like ShippingEasy.

Are product SKUs displayed in ShippingEasy?

For Payments received, if the PayPal payment transaction includes an Item Number then it will be displayed as the SKU in ShippingEasy. Since PayPal's Invoices do not include product SKU, ShippingEasy cannot display SKUs for PayPal Invoices.

Are product weights displayed in ShippingEasy?

No, not at this time. Since PayPal's transactions do not include product weight, it cannot be displayed in ShippingEasy.

Are product options displayed in ShippingEasy?

No, not at this time. Since PayPal's transactions do not include product options, they cannot be displayed in ShippingEasy.

Are warehouse locations displayed in ShippingEasy?

No, not at this time. Since PayPal's transactions do not include product location, it cannot be displayed in ShippingEasy.

Why is the time on my PayPal invoices displayed incorrectly in ShippingEasy?

While PayPal does display an exact time in its user interface, it does not make that time available to ShippingEasy when we download information about an invoice. So we have to assume that all invoices were entered at midnight on the date provided by PayPal.

What PayPal order reference number will ShippingEasy display?

PayPal assigns two reference numbers to orders: invoice numbers (invoice) and invoice ID (transaction). ShippingEasy will display the invoice number.

How do I prevent duplicate orders from being pulled in from PayPal?

ShippingEasy's PayPal integration is intended for bringing orders into ShippingEasy from selling platforms that ShippingEasy does not currently support with a direct integration. For example, if you are using PayPal to process payments on your own custom web site and you are also using PayPal to process payments on a Shopify store, then you would only want ShippingEasy to bring in the PayPal transactions from your custom web site. The Shopify orders should only be brought into ShippingEasy using our Shopify integration - also bringing them in with our PayPal integration would create duplicates.

So to prevent duplicate PayPal orders in ShippingEasy, you need to setup an email address in PayPal that is only used for the selling platforms that are not directly supported by ShippingEasy, and then filter for that email address only. Follow these steps to add an email address to your PayPal account and set the email filter in ShippingEasy:

    1. Under the PROFILE menu, click Update Email:


    2. Click the Add button and specify an additional email address:


    3. Configure your selling platforms that are not directly integrated with ShippingEasy to use the new email address that you created for your PayPal account.
    4. In the ShippingEasy settings for your PayPal store, specify that new email address in the Filter Orders by Email option:


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