PayPal is one of the internet's largest payment processors. If you are using PayPal to process payments or invoices from stores or web sites that are not directly supported by ShippingEasy, you can use ShippingEasy's PayPal support to bring those transactions into ShippingEasy as orders.
How does it work?
Periodically ShippingEasy will automatically read transactions from your PayPal account and load them into your ShippingEasy account.
How do I configure the PayPal support?
A step-by-step guide to installation and configuration of our PayPal support is available here.
Are all orders sent from my PayPal account to ShippingEasy?
No. Only Transactions (Payments Received) and Invoices are brought into ShippingEasy. Transactions come from outside sources (such as stores like Shopify) into PayPal and Invoices are generated inside PayPal.
ShippingEasy will sync the following statuses:
- Transactions: Success, Pending, Processing, Completed
- Invoices: Sent, MarkedAsPaid, Partially Refunded
How are order status values mapped from PayPal to ShippingEasy?
|PayPal Status||ShippingEasy Status|
|On hold||Awaiting Payment|
|Transactions with the following statuses will be cleared from ShippingEasy:
Canceled, Denied, Refunded, Refused, Reversed
|Partially Refunded||Awaiting Shipment|
|Invoices with the following statuses will be cleared from ShippingEasy:
Canceled, Refunded, MarkedAsRefunded
How often are my orders synced?
By default, orders are automatically synced hourly. However, you can disable this automatic order download and opt to manually sync your orders via the Sync with store button when you are prepared to ship them. Learn more about disabling automatic order downloads.
Does ShippingEasy support syncing partially refunded transactions?
Is the requested shipping method displayed in ShippingEasy?
No, not at this time. Since PayPal's transactions do not capture shipment specific information like requested shipping method, it cannot be displayed in ShippingEasy.
Are foreign currencies supported in ShippingEasy?
No, not at this time. PayPal transactions that are in any currency other than US dollars will not be brought into ShippingEasy.
What information is sent back to PayPal from ShippingEasy?
None. PayPal only supports the addition of shipment information via the PayPal browser-based user interface. PayPal does not currently support automatic shipment updates from another system like ShippingEasy.
Are product SKUs displayed in ShippingEasy?
For Payments received, if the PayPal payment transaction includes an Item Number then it will be displayed as the SKU in ShippingEasy. Since PayPal's Invoices do not include product SKU, ShippingEasy cannot display SKUs for PayPal Invoices.
Are product weights displayed in ShippingEasy?
No, not at this time. Since PayPal's transactions do not include product weight, it cannot be displayed in ShippingEasy.
Are product options displayed in ShippingEasy?
No, not at this time. Since PayPal's transactions do not include product options, they cannot be displayed in ShippingEasy.
Are gift notes displayed in ShippingEasy?
Yes. ShippingEasy does display gift notes for PayPal orders. Learn more.
Are warehouse locations displayed in ShippingEasy?
No, not at this time. Since PayPal's transactions do not include product location, it cannot be displayed in ShippingEasy.
Why is the time on my PayPal invoices displayed incorrectly in ShippingEasy?
While PayPal does display an exact time in its user interface, it does not make that time available to ShippingEasy when we download information about an invoice. So we have to assume that all invoices were entered at midnight on the date provided by PayPal.
What PayPal order reference number will ShippingEasy display?
PayPal assigns two reference numbers to orders: invoice numbers (invoice) and invoice ID (transaction). ShippingEasy will display the invoice number.
How do I prevent duplicate orders from being pulled in from PayPal?
ShippingEasy's PayPal integration is intended for bringing orders into ShippingEasy from selling platforms that ShippingEasy does not currently support with a direct integration. Duplicate orders occur if you are using PayPal to process payments on your own custom web site and you are also using PayPal to process payments for a store we integrate with, for example Shopify.
To prevent duplicate PayPal orders in ShippingEasy, you need to setup an email address in PayPal that is only used for the selling platforms that are not directly supported by ShippingEasy, and then filter for that email address only. Follow these steps to add an email address to your PayPal account and set the email filter in ShippingEasy.
To add an email address to your PayPal account:
- Click the gear icon in the top right corner:
- Click Update to add a new email address:
- Click the Add button and specify an additional email address:
- Configure your selling platforms that are not directly integrated with ShippingEasy to use the new email address that you created for your PayPal account.
Filter for Paypal email in ShippingEasy:
- In the ShippingEasy, navigate to SETTINGS and locate your PayPal store and click "Edit store settings".
- Click on the "Orders" tab and specify that new email address in the Filter Orders by Email: