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Magento - Cannot Validate Credentials

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Hello, we had previously successfully synced our Magento store (currently under development). About a month went by, and now we are doing final testing prior to launch. However, our Magento store was automatically disconnected, and now I can no longer connect. I have verified that WS-I compliance is disabled, and reset the API key with no luck. After an hour of searching, I did find this nugget buried in the knowledge base:

"Magento must be a main domain, not a sub-domain:
ShippingEasy's Magento integration requires that your Magento store be configured using a main domain, not a sub-domain."

Our site is currently on a "subdomain" (currently: http://oursite.nextmp.net), because we obviously aren't going to point our URL to it until it's tested and ready for launch. But we can't test Shipping Easy until we have pointed the domain? If that's the case unfortunately that means finding another shipping solution, or is there a way around this? This is the first of several e-commerce properties we are transitioning, and I was optimistic that Shipping Easy would be the ticket to handle our shipping.

Thanks for any assistance!

  • Curt Montgomery
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Hello,

You are correct, in order for ShippingEasy to communicate with your Magento store, the store must be live, and not a sub-domain.

Right now the option to sync your store without these qualifications would be considered a feature request. However, I do have a suggestion if you would like to test before your store goes live.
Is there any way you could change your store URL to a non-searchable URL that is live, and not a sub-domain? There are ways to have a URL be live but not searchable to the general public via Google or another search engine. So the only way to access the site would be to have a direct URL. Your Magento developer would likely know how to apply this.
Is there anything specific you wanted to test? We do have a guide to how ShippingEasy works with Magento that may give you the information you need before your store goes live.

Warm regards,

  • Taylor P.
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