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Send Drop Shipping Tracking Through Shipping Easy

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On my drop ship orders, my drop shipper emails me the tracking number for my customer. Once I have it I can forward it to my customer but that's inefficient and looks unprofessional.

It would be much better to input that tracking number into shipping easy and send them the tracking along with all the other orders for the day. This would be part of the branding package. This way the customer gets a nice email with my logo, what they ordered, total costs, and of course the tracking number.

Taylor recommended I mark the package as shipped and add tracking that way. Then I can set up my store to send the tracking email. But I don't think there's a way to tell my woocommerce store to only send drop ship orders. So I'd be sending all customers two emails, one from Shipping easy and one from my store.

  • Nathan Kies
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Hi Nathan,

Thanks for your feedback. I have forwarded your request to send emails to drop shipped orders' customers to our Product Team. However, another option I wanted to suggest was to have your drop shipper use your ShippingEasy account (or they can get their own). We're happy to speak with them if they are interested in using ShippingEasy for your orders or in general. We actually even have a referral program.

Taylor's suggestion is a good one too, but I can see how it could cause issues in your particular situation. WooCommerce may have some kind of 3rd party plugin that you can get to set up rules for emails to your customers, so that's one thing to look into. You could also consider changing all of your emails over to WooCommerce, and turn them off in ShippingEasy, so that you are confident that all emails are being sent only once. With this, no rules would be needed.

Once again, thanks for the feedback! Please keep an eye on this thread for possible future updates.

  • Rachael O. [ShippingEasy]
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I was as well looking into this. I am having an increase in drop shipped orders and many customers who are wondering where their tracking is. Does anyone know a service that would provide an automated email to the customer once tracking is input ? It would be great if Shipping Easy would add this. 

 

 

  • To Cloud
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After 5 years are we still not able to send off a tracking email to customers we mark as drop shipped?

  • Liza Mullin
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