Hi Jeff,

I'm sorry to hear you are experiencing issues. Python is a programming language that is used in a variety of application but it sounds like you may need to reach out to your computer's maker to discuss this issue as it sounds like its not with the program, but with your computer's ability to open it. In the past we have had customers with this issue and the only way to resolve it was to fix the Python issue first. If after you reach out to your computer's maker and resolve the Python issue, and you still have problems, please give us a call, email us, or chat with us and we'd be happy to help!