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trouble switching Endicia accounts

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I closed an old Endicia account. I then went and created a new one via ShippingEasy. I got the welcome email from Endicia with a new account number (which shows up in the connections page on Shipping Easy). The trouble is that when I go to buy postage through Shipping Easy for the first time, the system tells me that my account is canceled (and refers to the old account).

  • Adam Weisbart
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Hi Mark,

I'm sorry to hear you are having trouble!

Would you please add a label to Ready to Ship with the correct selections so our developers can attempt to purchase a label and see which account is being used? Please let me know if you still need assistance!

Warm regards,
Taylor

  • Taylor P.
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Hi Mark,

I do see you have created shipments since your initial inquiry. Can you tell me if you need assistance, and if so, when you last archived your carrier account? We did see a shipment for the archived account created on 9/9/15, but we do not see any created with the archived account after that date.

Carrier accounts are assigned when a shipment is created, so if shipments are created, then the carrier account is archived, the archived account will still be used for the shipments created prior to archiving.

Please let me know!

Warm regards,

Taylor Painter

  • Taylor P.
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