Can't print purchased label

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Answered

My label is stuck on "ready to print" page in the middle of green field. How to delete it?

Official Comment

Hi Larissa,
I'm sorry to hear you were having trouble! I just took a look at your account and I see that you do not have any labels still stuck in Ready to Print. Please let us know if you need further assistance.
Warm regards,
Taylor Painter

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After two days it's finally told me - "Print". I've already made new labels for that shipment and cancelled the old. Thank you.

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Hi Laura,

Thanks for letting us know. Sorry you had some difficulty! Please let us know if this occurs again and we can have our developers take a look.

Warm regards,
Taylor

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